Account Manager

Location: Newport
Salary: Competitive + bonus + benefits

Yolk Recruitment is working with a growing manufacturing business to recruit an Account Manager to join its commercial team.

This role would suit someone with strong account management experience in a manufacturing, engineering or supply chain environment. You will take ownership of key customer relationships, manage forecasting activity and work closely with internal teams to ensure delivery performance, margin control and customer satisfaction.

Key Responsibilities

Manage and develop relationships across a portfolio of key customer accounts
Produce and maintain accurate monthly and quarterly sales forecasts
Coordinate customer requirements and implementation schedules
Support pricing activity, margin management and commercial discussions
Work closely with procurement, operations and logistics to ensure delivery performance
Monitor KPIs and customer satisfaction levels
Identify opportunities for account growth and continuous improvement
Support issue resolution, including escalation where required

Experience Required

Experience in account management or commercial support within a manufacturing or engineering environment
Strong communication skills with the ability to manage internal and external stakeholders
Experience of forecasting, reporting and KPI tracking
Commercial awareness, including an understanding of margin and pricing
Ability to manage multiple priorities and customer requirements
ERP or CRM system experience would be beneficial

Package

Competitive salary
Performance-related bonus
Pension
Private healthcare
Clear progression opportunities
Supportive and collaborative team environment