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Collections Advisor

Collections Advisor

  • Location

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £18k-£21k

  • Contact:

    Libby Crofts-Coles

  • Email:

    lcroftscoles@yolkrecruitment.com

  • Job ref:

    CA

  • Published:

    6 months ago

  • Expiry date:

    2020-02-27

Collections Advisor


The Opportunity

This opportunity is to join the UK’s leading financial services organisation as a Collections Advisor. They are strengthening their Collections function and are seeking customer focused individuals to join their team. Whether you are looking for an opportunity that will accelerate your career in financial services or simply want to excel at what you do this is the role for you. Offering a competitive salary between £18,000 - £21,000 + excellent company benefits with progression opportunities. 


The Role

As a Collections Advisor you will:

  • Work closely with customers who are in early arrears to help bring their accounts back into good health, agreeing repayments that are affordable and sustainable.
  • They do this by taking the time to understand the customer’s individual situation, showing empathy and respect, and providing fair outcomes and positive experiences all times.
  • You will be handling sensitive customer information and therefore have to work well within your team to achieve the set targets.
  • You must always work in line with company policies and make sure your targets are always met.

Skills / Experience

·Previous Collections Advisor experience

·Excellent customer service skills

·Confident at delivery effective communication

·Team worker and results orientated.

·Must be able to pass a credit check

·Be able to work a shift pattern between Monday and Friday 8am to 8pm, Saturday 9am to 1pm.

How to Apply

If you believe that you have the skills and experience for the Collections asvisor role – then please get in touch.We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.If you have any further questions then please contact Libby Crofts-Coles at Yolk Recruitment on 02921 673712.

‘Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’