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Contact Centre Team Leader

Contact Centre Team Leader

  • Location

    Cardiff

  • Sector:

    Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    £23,000 (negotiable dependant on experience)

  • Contact:

    Jodi Nation

  • Email:

    jnation@yolkrecruitment.com

  • Job ref:

    JN0033

  • Published:

    3 months ago

  • Expiry date:

    2019-04-02

  • Start date:

    ASAP

  • Consultant:

    #

Contact Centre Team Leader
Are you passionate about delivering exceptional customer service/sales techniques? Our Cardiff based client are working on some great projects and are looking for a results driven, commercially aware self-starter to share their vision and join their growing team as a Team Leader!

This is what you’ll be doing

As Team Leader you’ll bring your experience and drive to lead by example and support your team to success! You will -

  • Provide direction, leadership, inspiration and motivation to team members

  • Support team members in the principle of providing excellent customer service and participate in the development and management of a call quality monitoring programme

  • Work to targets (e.g. quality of handling customer contacts) Prioritise tasks to meet and exceed the targets

  • Analyse working practices to identify best work practices, improve productivity and service delivery

  • Set objectives for direct reports that are measurable and review progress

  • Manage attendance to exceed 95%

  • Develop a culture of working together to help achieve the best results

The experience you’ll bring to the team

  • Hands on experience of working in a contact centre environment is desirable, but experience of dealing with customers in other demanding environments would also be applicable

  • Exceptional customer service skills and the ability to motivate a team of Advisor’s to deliver an outstanding customer experience

  • 1+ years’ experience of managing a customer service/sales team

  • Able to analyse, interpret and communicate complex problems in numeric data

And this is what you’ll get in return

  • Approximately £23,000 basic salary (negotiable dependent on experience)

  • Full training

  • Nights out / social events

  • Part of an exciting environment and growing Company

Are you up to the challenge?

If you believe that you have the skills and experience for the role, then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jodi Nation at Yolk Recruitment on 02921 673712 / 07719 337157.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com