Customer Care Advisor

Customer Care Advisor

Yolk Recruitment
Hybrid
Salary: £24,785 - OTE £28,385

At Yolk Recruitment, we're working with a leading provider of innovative compliance and workforce solutions that support organisations in creating safer working environments across the globe.

Our client helps thousands of businesses streamline compliance requirements, reducing complexity around health & safety, sustainability, and ethical standards. Their platform enables organisations to protect their people, their operations, and the wider environment.

They're now looking for a Customer Care Advisor to join their friendly and collaborative Customer Care team in Cardiff.

The role

This position plays a key part in supporting customers through their accreditation and membership journey. You'll be helping clients navigate processes, answering queries, and ensuring they receive a consistently high level of service at every touchpoint.

Collaboration is at the heart of the team culture - sharing ideas, supporting colleagues, and continuously improving the customer experience.

What you'll be doing day to day

• Responding to customer enquiries via phone, email, and live chat within agreed service timescales
• Delivering excellent customer service and ensuring positive customer outcomes
• Working independently while contributing ideas to improve processes and service delivery
• Educating customers on membership benefits and additional services available to them
• Sharing knowledge and participating in team discussions and meetings

What we're looking for

• Strong customer service experience with excellent attention to detail
• Confident communicator across phone, email, and webchat channels
• Experience in a call centre or customer support environment is beneficial but not essential
• A proactive, customer-focused mindset with the ability to add value
• A strong team player who thrives in a collaborative environment

What's on offer

• Salary: £24,785 - OTE £28,385
• Hybrid working (3 days per week in the office)
• Dog-friendly office environment
• Enhanced parental leave
• Generous annual leave entitlement
• Private healthcare plan
• Annual Giving Day to support a cause of your choice
• Cycle-to-work scheme
• Pension scheme with employer contributions
• Life assurance (3x salary)
• Discounts and cashback rewards
• LinkedIn Learning access for ongoing development