Banner Default Image

Customer Care Specialist

Customer Care Specialist

  • Location

    Cogan

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £20000 per annum

  • Contact:

    Kim Partridge

  • Email:

    kpartridge@yolkrecruitment.com

  • Contact phone:

    02921 673 712

  • Job ref:

    BH-27608

  • Published:

    about 2 years ago

  • Expiry date:

    2022-02-23

  • Start date:

    2022-01-24

  • Consultant:

    ConsultantDrop

Customer Care Specialist

Cardiff - hybrid role offering work from home options 

£20,000 per annum

 

Yolk Recruitment are proud to be partnered with one of Cardiff’s leading Financial Services organisations.

 

Are you someone who is passionate about exceptional Customer Service? Are you looking to build a career with an organisation where this is at the forefront of all that they Do? If so, then we’d really like to hear from you.

 

We are currently hiring for a pretty unique Customer Care opportunity offering a genuinely fantastic working environment, flexibility in start/finish times as well as WFH options. This role is suitable for someone who is passionate about positive Customer Service, and who enjoys working for a forward thinking and dynamic organisation. Full training will be given, so please don’t be put off applying if you are at the beginning of your career journey.

 

*Please note, due to the financial nature of this organisation, all roles will be subject to a credit check*

 

What you’ll be doing:

 

  • Acting as the first point of contact for incoming customer queries via phone, email and live chat
  • Taking inbound and making outbound calls and answering live chats and messages
  • Talking to customers enthusiastically about services and explaining features and benefits
  • You will be talking to prospective customers enthusiastically about the key benefits of the web-based solution, explain how the system works and how it can benefit the customer long-term
  • Investigating any customer queries or issues promptly and diligently, showing great empathy for any problems that may arise
  • Adhering to compliance procedures and conducting all tasks involved in the on boarding process for new customers
  • Delivering exceptional and personal customer service with view to maintaining excellent Trust Pilot scores
 

The skills and experience you’ll bring to the role:

 

  • You’ll be confident in speaking on the telephone with existing / prospective customers
  • You’ll have previous experience in a Customer Service environment
  • You’ll be confident with computers – word, excel and outlook – and with new technology
  • Ability to type quickly and accurately
  • Strong organisational skills – ability to prioritise workload
  • Whilst we’re not expecting a technical expert, you must be pretty confident with computers, especially Word, Excel and Outlook.
  • Ideally you have experience of finance, insurance or banking, however, we are open to applications from all backgrounds as full training will be given
  • Any experience working with pensions would be an advantage, however, is not essential and full training will be given
 

And here’s what you’ll get in return:

 

  • A starting salary of £20,000 per annum
  • 24 days holiday per year (plus bank holidays) and an additional 1 days holiday per year for each year of employment (capped at 28 + bh)
  • Flexible working hours 37.5 hours a week between 8am – 6:30pm Monday to Friday.
  • Free office gym
  • Annual bonus of up to 20% of salary
  • Private medical insurance
  • Social activities and events throughout the year
  • Company pension plan
  • Access to health and well being benefits
  • Flexibility and WFH options
 

This is a fantastic opportunity to join a dynamic, fun, and friendly company where you’ll be genuinely valued as a person. If you are interested, please upload your CV as soon as possible to be immediately considered for interview.

 

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch by uploading your CV as a Word document to this advert. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Kim Partridge.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’
x Yolk Recruitment | UK Recruitment | Hiring Manager | Business Owner
x


Looking for top-notch talent?

If you're a business owner or hiring manager, Yolk can help you find your next superstar.

Submit your vacancy below.