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Customer Service Advisor

Customer Service Advisor

  • Location

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £18000 - £20000 per annum

  • Contact:

    Chelsea Campbell

  • Email:

    ccampbell@yolkrecruitment.com

  • Contact phone:

    02921 673 727

  • Job ref:

    CC15OctCSARos

  • Published:

    over 2 years ago

  • Expiry date:

    2021-11-14

  • Start date:

    2021-10-14

Customer Service Advisor
 
A successful and growing car insurance provider based in Cardiff is looking for a bright Customer Service Advisor to join their team. If you have previous customer service experience, please apply below!
 
This is what you’ll be doing
 
This is an excellent opportunity for a Customer Service Advisor to join a personable and supportive Insurance company based in the city centre of Cardiff. You will:
 
  • Interact with customers via online chat, email, text and occasionally telephone calls.
  • Manage customer expectations whilst taking responsibility to ensure outstanding actions are completed as promised.
  • Manage customer policies making changes to policies and payment terms.
  • Handle customers who are not happy with the aim of preventing it escalating to a complaint.
  • Provide your feedback to the company to help improve what and how we do it.
  • Understand and comply with company standards and procedures.
  • Ensure all systems are kept up to date and managed effectively
 
What you’ll bring to the team?
 
As a polite and friendly customer service advisor, you will be:
 
  • Passionate about providing excellent customer service to all customers.
  • Empathetic and understanding about emotions and situations.
  • Excellent at communication and have exceptional IT skills
  • Friendly and supportive to both other team members and customers.
  • Able to pass a credit and DBS check – essential
 
And this is what you’ll get in return?
 
By being a customer service advisor, you will receive:
 
  • A salary between £18,000 - £20,000 depending upon experience
  • 25 Days Holiday + Bank Holidays
  • Amazing training and development opportunities supported
  • A fantastic, dynamic and supportive team and environment to work in every day.
  • The opportunity to Work from Home
 
Are you up to the challenge?
 
If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Chelsea Campbell on 02921 673727
 
Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’
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