​I am recruiting for an experienced Customer Success Manager/ Account Manager to join a small but rapidly growing tech start up business based in Newport.

You will be working within the sales team, in a customer focused support role dealing with SME businesses through to much larger global organisations.

The ideal candidate will be commercially minded and be responsible for supporting with business growth whilst maintaining extremely customer centric and delivering excellent customer service at all times.

What are the responsibilities as a Customer Success Manager?

·        Account management – build and maintain relationships with customers in a planned and proactive way

·        Work with the sales team to increase customer satisfaction with new and existing customers

·        Support with client onboarding – create customer requirements, contacting customers and support where appropriate

·        Implement a metric tracking system in order to increase customer satisfaction

·        Support with inbound tickets

What Skills/ Experience do I need?

·        At least 2 years experience in an Account Management/ Customer Success role

·        Experience in a client service role with IT/software/technology products

·        Ability to balance sales with being customer centric at the same time

·        Excellent written and verbal communication skills

·        Highly organised, diligent and prompt responses

·        Ability to establish and maintain rapport with clients

·        Integrity and a bias for doing the right thing for customers

·        Ability to learn basic HTML so you can make config changes for customers

What are the benefits to me?

·        Salary up to £35000

·        Option to work remotely

·        22 days annual leave + BH

·        Flexible Working Hours

·        Standard pension

·        Free parking on-site

·        Company stock options (after probation) so you have ownership in the company

·        Laptop/phone included

·        Discounts at Celtic Manor Resort

·        L&D allowance for training, events, books, etc.

How to Apply

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Hannah Elson at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities