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IT Service Desk Analyst

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  • Job ref:

    CW - Service Desk Analyst - April

  • Published:

    26 days ago

  • Expiry date:

    21 May 2021

Service Desk Analyst



This is the chance for a IT Support professional to join an exciting and dynamic service desk team, providing support to one of Wale’s most established financial institutions. You will provide 1stline support your colleagues and customers.

As a Service Desk Analyst this is what you’ll be doing

·Acting as a first point of call for IT Support

·Providing First-line diagnosis and service requests

·Escalating incidents that cannot be resolved in agreed timescales.

·Liaise with external stakeholders on hardware and IT service issues.

·Communicate with users updating them on incidents and service requests.

As a Service Desk Analyst, the experience you’ll need to bring to the team.

·Previous experience within a service desk role

·Experience resolving technical issues with Software, Hardware and Desktops

·Trouble Shooting and problem-solving skills (ideally to a second line level_)

·Experience with Microsoft packages

·UK Driving License

As a Service Desk Analyst this is what you’ll get in return

·Salary up to £21,500

·25 days holiday per year

·Generous pension scheme up to 10% matched

·Private healthcare

·Continual professional development opportunities

Got your attention?

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Charles Woolcott at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

‘Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.

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