Quality Assurance Executive

Yolk Recruitment are excited to work with an award-winning specialist lender to find a bright and experienced Quality Assurance Executive to join Wholesale team in Cardiff.

They are part of a global group, with operations in Europe, Asia and the Pacific regions and have a wide range of customers, from first time buyers to investors. They are committed to providing outstanding service to all customers and broker partners.

This is what you'll be doing

This is an excellent opportunity for an experienced and driven Quality Assurance Executive to join an established and dynamic lender based in the heart of Cardiff, specialising in first and second charge Mortgages. You will work in a small team to complete call and file reviews. You will also:

• Monitor files and calls through the full application and process cycle and review against criteria given
• Manage applications through the full cycle of the second charge mortgage process
• Provide feedback, training and coaching to colleagues after training needs are identified
• Regularly liaise with various teams and key members to build relationships and ensure excellent customer service is always provided
• Provide feedback and updates to senior stakeholders regarding any risks or issues
• Support in reviewing processes and operations to improve the business and its service
• Ensure all databases and systems are up to date and accurate at all times

The experience you'll bring to the team

As a meticulous Quality Assurance Executive, you'll need to have experience in a similar role, and a background in mortgages and Financial Services is highly desirable. You will also need:

• Fantastic organisation and administrative skills, with a keen eye for detail and the ability to prioritise own workload
• Full CeMap qualification, or the desire to gain the qualification
• GCSE or equivalent in Maths and English
• Confidence in relationship building and speaking to people on all levels
• Excellent IT skills, including knowledge of Microsoft Office and competent typing skills

And this is what you'll get in return

As a Quality Assurance Executive, you will receive:

• A highly competitive salary depending upon experience
• 25 Days Holiday + Bank Holidays
• Hybrid and flexible working opportunities
• Private Medical Insurance
• Excellent opportunities for development and growth within the team and business
• A fantastic and dynamic team to work with every day, in Modern and purpose-built offices

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com'