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Supervisor Motor Claims Handler

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  • Location:


  • Sector:


  • Job type:


  • Salary:

    Depends on experience

  • Contact:

    Nicole Smith

  • Email:

  • Contact phone:

    02922 260 612

  • Job ref:


  • Published:

    21 days ago

  • Expiry date:

    07 July 2022

  • Start date:


Supervisor- Motor Claims Handling

Newport/ Remote.

Salary is based on experience

The Opportunity

Due to the success of the team, Yolk Recruitment are working with a international firm to hire a Supervisor within their Claims Handling team, on a permanent basis. The team has a progressive approach and are market leaders in the insurance, health and real estate industries.

This firm has a collaborative approach and offers a supportive working environment, recognising an individual’s value and talent. With offices internationally, this role gives you scope to progress well within the business with future options to move across the globe.

This is an excellent role if you are an Claims Handler with credit hire experience, and are looking for a challenging and fulfilling career in a international firm. This role is based in Newport with a flexible working pattern, giving you the perfect work/life balance.

This is what you will be doing:

As a Supervisor you will be ensuring files are run pro-actively to meet the need of the clients and the commercial of the firm as well as ensuring that Claims Handlers work effectively.

The work will include:
Applying appropriate technical expertise and case law
Billing and appropriate write off of WIP and chasing of outstanding debt
Ensuring provision of MI is timely and through analysing and acting on MI error reports and feedback from the Team Manager
Adherence to internal and client SLAs and KPIs
Ensuring supervision of incoming post
Training and compliance
Identifying any client complaint, emerging risk or compliance issues are addressed and escalated to the Team Manager
Carrying out performance reviews, progress against objective, behaviours compliance, development and career progression opportunities
Conduct return to works and manage absences
Supporting the Team Manager with recruitment and interviewing

The experience you will bring to the team:

The role of a Supervisor in the Motor Claims team requires Credit Hire experience as well as:
Previous team management or mentoring experience (desirable but not essential)
Technical ability to supervise
A high level of personal compliance and company procedures
Evidence of effective people management skills including the ability to motivate, coach and mentor team members
Organised and meet strict deadlines
Effective communication and leaderships skills

You will also be able to be initiative-taking, and able to work autonomously as well as part of a team.

What you will get in return:

At this law firm, you will get a work life balance, in addition to a number of many other benefits.

Are you up for the challenge?

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, please contact Nicole Smith at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying – then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.