Office Support & HR

Job Title Internal Sales Executive Location: Cardiff Working Arrangement: (Office Based- Flexible Hours) Our client is a proud to provide innovative construction solutions and outstanding customer service. The team is built on collaboration, expertise, and a drive to deliver excellence on every project. Looking for an Internal Sales Executive with a construction background to join their growing team and play a key role in supporting their clients and driving sales growth. This is what you'll be doing: As an Internal Sales Executive, you'll be the first point of contact for their customers, providing expert advice and managing sales from enquiry to delivery. You'll work closely with both clients and internal teams to make sure projects run smoothly. Handle inbound and outbound enquiries from contractors, builders, and construction professionals, providing advice and guidance based on your construction knowledge. Prepare accurate quotations and process orders efficiently, ensuring projects stay on track. Build and maintain strong relationships with clients, understanding their requirements and offering tailored solutions. Collaborate with warehouse, logistics, and project teams to ensure timely delivery of materials and services. Identify opportunities to grow sales, cross-sell products, and contribute to the overall success of the team. This is what you'll bring to the team: You'll bring a mix of sales experience and construction knowledge, helping us deliver exceptional service while achieving business targets. Previous experience in construction, building materials, or a related industry. Proven sales experience, ideally in internal or technical sales. Strong communication and interpersonal skills, with the ability to explain technical information clearly. Highly organized, able to manage multiple priorities and follow processes accurately. A proactive approach with a customer-first mindset. This is what you'll get in return: Joining our team means working in a supportive environment where your contribution makes a real impact. We also offer competitive benefits to reward your hard work. Competitive salary with performance-based incentives. Flexible working arrangements. Holiday entitlement and additional perks. Opportunities for career progression and professional development. Great culture Apply now to become their next Internal Sales Executive and join a company that values your expertise and ambition!

Implementation Project Manager Location: Cardiff (Hybrid) Salary: £30.77 per hour + (£60k per annum equivalent) Hours: 37.5 hours per week Contract: 3 Months + Yolk Recruitment's Public Sector and Not-for-Profit division is proud to be partnering with a well known national charity on their search for a temporary Implementation Project Manager. About the Role To implement agreed changes to the contact centre , including reduced operating hours, a redefined service scope, and the roll out of Zoom Contact Centre technology, ensuring pace, grip and assurance across operational change, contractual delivery and commissioner engagement. This role exists to put agreed direction into motion, translating proposals and Board-endorsed decisions into delivery at pace. Key Responsibilities The interim Implementation Project Manager will: Lead the implementation of reduced contact centre operating hours and a clearly defined, revised service scope. Translate agreed decisions into structured delivery plans, timelines and work streams. Own and maintain the Contact Centres implementation project plan, including milestones, dependencies, risks and mitigation. Drive delivery across multiple teams, ensuring clarity of ownership and pace. Provide concise, evidence-based updates for SLT and Board reporting. Implement changes to performance management frameworks, ensuring KPIs, oversight and escalation routes align with the new contact centre model. Support delivery of a more digitally enabled contact centre offer, including LiveChat, AI-supported triage and alternative access routes. Lead a structured trawl of c.250+ contracts, focused on: Identifying contact centre related obligations Prioritising contracts impacted by reduced hours and scope Supporting mitigation and variation activity Maintain a live contract tracker, risk register and priority action list. Act as Project Manager for the roll-out of Zoom Contact Centre technology. Coordinate readiness across people, process and technology, including configuration, training and go-live planning. Prepare briefing notes, evidence packs and implementation updates to support DSDs and Area Managers in commissioner discussions. Essential Requirements The interim Implementation Project Manager will need: Proven experience delivering complex operational change, not just designing it. Strong Project management capability in pressured, high-risk environments. Experience working with contracts at scale, including identifying risk and supporting variation. Ability to operate with authority beneath senior leadership and maintain grip across multiple work streams. Clear, confident written and verbal communication skills. Enhanced DBS Desirable Experience in commissioned services, charity or public sector environments. Experience supporting digital or contact centre transformation. Familiarity with commissioner negotiation contexts. To Apply: Please contact Richard Coombs at Yolk Recruitment to discuss the Interim Implementation Project Manager position further.

Project Support Officer Location: Cardiff (Hybrid) Salary: £12.67 per hour + Hours: 37.5 hours per week Contract: 3 Months + Yolk Recruitment's Public Sector and Not-for-Profit division is proud to be partnering with a well know national charity on their search for a temporary Project Support Officer. About the Role To provide administrative and coordination support to the contact centre Implementation & Contracts Project, enabling effective delivery of agreed changes to contact centre hours, scope, technology and contractual arrangements. This role is administrative and supportive in nature, focused on tracking, coordination and documentation. Key Responsibilities The interim Project Support Officer will: Provide day-to-day administrative support to the Contact Centre Project, including meeting coordination, actions tracking and document control. Support the administrative trawl of Contact Centre-related contracts. Provide admin support across all Project strands. Track actions, dependencies and follow-ups across workstreams. Support coordination activity relating to the rollout of Zoom Contact Centre technology. Act as a central point for information collation, ensuring documents, trackers and updates are accurate and up to date. Support clear communication flow between the Project Manager and wider teams, without assuming decision-making responsibility. Essential Requirements The interim Project Support Officer will need: Strong administrative and organisational skills. Experience supporting projects or Projects in a coordination or admin capacity. Confidence working with spreadsheets, trackers and document management systems. Ability to manage multiple tasks and priorities accurately. Clear written communication and attention to detail. Desirable Experience in a charity, public sector or commissioned service environment. Familiarity with contract documentation or large document sets. Experience supporting digital or service change projects (in an admin capacity). To Apply: Please contact Richard Coombs at Yolk Recruitment to discuss the Interim Project Support Officer position further.

Sales Manager We're looking for a driven and people-focused Sales Manager to join a growing business that values ambition, collaboration, and doing things the right way. This is an opportunity to take ownership of a sales function, influence strategy, and lead a team in an environment that rewards initiative and long-term success. This Is What You'll Be Doing As Sales Manager, you'll be responsible for leading sales performance while helping shape the future direction of the business. Leading, motivating, and developing the sales team to consistently achieve and exceed targets, creating a positive and high-performing sales culture Driving sales strategy and execution, balancing hands-on involvement with a clear focus on long-term growth Building strong relationships with key clients and stakeholders, acting as a trusted partner and identifying new commercial opportunities Monitoring performance, pipeline activity, and forecasts, using insight and data to inform decisions and improve results Working closely with other teams to ensure a joined-up approach to customer experience and business growth This Is What You'll Bring to the Team As Sales Manager, you'll bring a combination of leadership ability, commercial awareness, and a genuine passion for sales. Experience in a sales leadership or senior sales role, with a track record of delivering results Strong communication and influencing skills, with the ability to motivate and inspire others A proactive, adaptable mindset and the confidence to take ownership and make decisions An understanding of how to build relationships and identify opportunities in a competitive market A collaborative approach and willingness to learn, grow, and develop alongside the business This Is What You'll Get in Return In return, you'll join a business that recognises contribution and supports progression, offering a role with real influence and room to grow. Competitive salary with performance-related bonus or commission Flexible and hybrid working options Generous holiday allowance Ongoing development and career progression opportunities A supportive, values-led working environment

Yolk Recruitment is pleased to be supporting a highly regarded insurance brokerage with the recruitment of a Commercial Account Handler to join their growing Commercial team. This opportunity arises due to sustained business growth and offers the chance to join a people-focused organisation known for its collaborative culture, strong client relationships, and commitment to professional development. The Role As a Commercial Account Handler, you will play a key role in supporting the delivery of a high-quality service to a diverse portfolio of commercial clients. Working closely with the Branch Manager and Commercial Account Executives, you will help drive retention, compliance, and client satisfaction. Key responsibilities include: Building and maintaining strong relationships with new and existing commercial clients Reviewing and preparing client documentation to ensure accuracy and completeness for the quoting process Supporting Commercial Account Executives to achieve high renewal retention levels Ensuring all activity meets FCA and internal compliance standards Processing and maintaining accurate client data across internal systems Delivering consistently high levels of customer service About You To be successful in this role, you will demonstrate: Strong attention to detail and the ability to manage documentation accurately Confidence building relationships with clients, insurers, and internal stakeholders Experience within commercial insurance, or a strong desire to develop your career in this area A proactive and adaptable approach, with a willingness to learn The ability to process data efficiently and accurately to support informed decision-making This role would suit someone looking to progress their career as a Commercial Account Handler, with full support provided toward professional development and insurance qualifications. Rewards & Benefits Our client offers a comprehensive benefits package, including: 25 days annual leave, increasing to 27 days with length of service (plus bank holidays) Healthcare Cash Plan with access to 17 fully funded benefits Excellent training and development programmes with clear progression routes Fully funded CII professional qualifications Enhanced maternity and paternity policies Cycle to work scheme Gym membership discounts across the UK Discounts on a wide range of insurance and health products High street retailer discounts via a reward and recognition platform Employee Assistance Programme (EAP) Additional benefits will be discussed during the recruitment process.

HR Advisor- Newport- Fully Office Based Salary up to £37,000 Yolk Recruitment is pleased to be supporting a global manufacturer in the search for an experienced HR Advisor. This is a broad, hands-on HR role where you'll support the full employee lifecycle while working closely with managers across the business. You'll also play a key part in improving how HR operates by making the most of digital tools and emerging technology to support better decisions and a stronger employee experience. What you'll be doing Providing day-to-day HR advice and practical support to line managers Supporting the full employee lifecycle, from onboarding through to exit Maintaining accurate employee data across local HR systems and the global HRIS Producing reports to support site and management decision-making Supporting recruitment activity, including interviews, alongside the central recruitment team Preparing offer letters, contracts and letters confirming changes to terms and conditions Managing onboarding processes and ensuring all new starter documentation is complete Supporting absence management, capability cases and employee relations matters Assisting with investigations, disciplinaries and grievances Conducting exit interviews and sharing insights to support improvement Delivering HR training sessions and workshops for managers and employees Supporting organisational change initiatives and wider HR projects Coordinating payroll inputs and responding to audit requests Working with external bodies to ensure legal compliance Supporting people initiatives, engagement activity and the journey towards Great Place to Work accreditation Attending job fairs with hiring managers and sharing best practice across the business What you'll bring CIPD qualification level 3 or 5 (or working towards) Proven experience in a generalist HR role Strong knowledge of HR processes and employee relations Confidence working with HR systems and using data to inform decisions

Senior Employee Relations Advisor Permanent | Full Time (37.5 hours per week) Starting salary: £34,610 per annum Hours: 37.5 per week Location: South Wales (Various sites Cardiff & Newport) Hybrid working available We are working with a leading higher education provider who are seeking a skilled Senior Employee Relations Advisor to support the delivery of a proactive, fair, and consistent employee relations service. You will provide expert advice on complex casework, ensure compliance with employment legislation, and work closely with managers, trade unions, and key stakeholders across the institution. This role is central to promoting a positive, respectful, and inclusive workplace culture. Job Purpose Provide expert advice on complex employee relations matters. Support consistent, fair and timely handling of ER cases including disciplinary, grievance, performance and absence. Promote early intervention, conflict prevention and positive working relationships. Contribute to policy development, training, and continuous improvement activity. Ensure compliance with current legislation and best practice. Key Responsibilities Manage and support complex ER casework, offering expert advice and coaching to managers. Support preparation for employment tribunal cases and liaise with legal advisers where needed. Maintain and improve ER case management tools, records and reporting. Work with People Partners to ensure consistent application of investigation outcomes and recommendations. Facilitate informal resolution between managers, employees and trade unions. Deliver training and awareness sessions on ER processes, respectful behaviours, and inclusive practice. Monitor developments in employment legislation and advise on implications. Support ER-related projects, including Occupational Health and Employee Assistance Programme contracts. Promote the organisation's values through fair, inclusive and consistent ER practice. Essential criteria include: Level 7 HR qualification or equivalent experience CIPD membership (or willingness to work towards it) Significant experience managing complex ER casework Strong knowledge of employment legislation and case law Excellent communication, relationship-building, coaching and prioritisation skills Desirable: Welsh language skills. For further information about this opportunity, please contact Branwen Johns on 07458163873 and email a copy of your CV Interviews are to be held in early-mid January.

Transport Planner- £33,000 Yolk Recruitment are currently recruiting on behalf of a leading company in the construction industry, looking for a Transport Planner to join their team in Treforest.This is a great chance to join a well-established team and support the smooth delivery of products across the region while helping improve planning processes. What you'll be doing Plan haulage and production capacity, working with the Transport Manager to improve availability and daily service levels. Work with Operations, Transport and Commercial teams to build and refine distribution plans ahead of delivery days. Share operational updates such as plant issues or driver absences, helping the Commercial team manage customer expectations. Respond to changes in customer needs or production availability, communicating updates quickly and looking for ways to reduce disruption. Support Distribution Coordinators when plans change to minimise impact across the region. Ensure compliance with transport legislation, including driver hours, weight limits and health and safety. Help develop Distribution Coordinators and support continuous improvement and KPI initiatives. Review declined, cancelled and reduced orders to identify trends and opportunities to improve capacity. What you'll need Previous experience in transport planning or logistics operations, especially road haulage. Strong communication and customer service skills. Understanding of transport planning and ability to manage multiple tasks in a fast-paced role. Experience in the construction or transport industry is useful but not essential. What you'll get in return Salary of up to £33,000 per year. Permanent, full-time role Share Saver Scheme and Life Assurance. Access to an employee benefits platform with discounts on high street brands. easy-to-reach location with on-site parking.

Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated