Office Support & HR

Trainee Insurance Broker- Cardiff £20,000 - £23,800 ( + bonus) !9 day working fortnight! Interviews being held week of 8th September- Immediate start Are you ready to kick-start a career in insurance where you'll earn while you learn, build lasting client relationships, and gain a recognised insurance qualification along the way? We're working with a growing and ambitious insurance broker, who are on the lookout for a driven individual to join their friendly small team in Cardiff. What you'll be doing: Speaking with new and existing clients, making sure they've got the right cover for their business. Building long-term relationships with clients and introducers (think of yourself as their go-to insurance expert). Researching the best products from top insurers and negotiating great deals. Helping clients manage risks and guiding them through the claims process. What's in it for you: Career progression - you'll be supported to complete your CII qualification, a nationally recognised accreditation in insurance. Learning & development - full training and mentoring to help you succeed and grow. Rewards - competitive salary, bonus scheme, and social events A team that backs you - supportive, collaborative environment where you're encouraged to shine. What we're looking for: You don't need to be an expert in insurance already. What matters is that you're: Motivated, enthusiastic, and up for learning. Confident speaking with people and building relationships- some customer service experience either face to face or telephone based. Maybe your a graduate looking for your first role Organised, with great attention to detail. This is a brilliant opportunity if you're looking for a career (not just a job) where you'll develop professional skills, work with interesting businesses, and earn a qualification that'll set you up for the future.

Customer Service Executive Location: Newport Hours: 39 hours per week, Monday to Friday (8:00am -4.30pm or 8.30-5-pm) Hybrid Working: Fully office-based - early friday finish Salary: Competitive, with a strong benefits package A Great Opportunity to Join a Stable and Well-Respected Business This is a fantastic opportunity to join a long-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business values collaboration, attention to detail, and long-term customer relationships. If you're passionate about delivering great service and want to work in a friendly, supportive environment, this could be your next career move. We're now looking for a Customer Service Executive to join the team, supporting both UK and international customers. What You'll Be Doing as a Customer Service Executive You'll be at the heart of the customer journey, ensuring service excellence from order placement through to delivery. Acting as the main point of contact for customer enquiries, building strong relationships through clear and professional communication. Processing and checking orders accurately through in-house systems to ensure smooth delivery and high customer satisfaction. Working closely with other departments to progress orders, resolve any delivery issues, and ensure customers are kept fully informed. Supporting the external sales team with up-to-date product and order information to assist in ongoing sales activity. Managing product complaints, raising replacements or credits, and always striving to achieve a positive customer outcome. What You'll Bring to the Team As a Customer Service Executive, you'll bring a proactive, customer-focused approach along with excellent organisational skills. Previous experience in a customer service role, ideally within a fast-paced or manufacturing environment. Strong communication skills, both written and verbal, with a confident telephone manner. Good IT skills, including familiarity with Microsoft Office and internal systems. A proactive, solution-focused mindset and the ability to prioritise workload effectively. A team player who can also work independently and take ownership of their work. What's in It for You In addition to a supportive and welcoming working environment, you'll benefit from: Competitive salary 25 days annual leave Non-contributory pension and life assurance after 2 years Private healthcare after 5 years Subsidised onsite facilities Early friday finish Share scheme equivalent The opportunity to be part of a business that genuinely values its people

Logistics Coordinator Location: Blackwood,South Wales Hours: Monday - Friday, 8:30am - 5:00pm (37.5 hours per week) Salary: Competitive, dependent on experience Working model: Office-based with potential for hybrid working Join a growing business with purpose This is an exciting opportunity to join a forward-thinking organisation that is passionate about innovation and committed to delivering sustainable solutions. With a focus on quality, service, and on-time delivery, we pride ourselves on exceeding customer expectations while supporting the development and success of our team members. We are now looking for a Logistics Administration Coordinator to help take our operations to the next level. This is what you'll be doing As our Logistics Coordinator, you'll be at the heart of transport and supply chain operations, ensuring goods flow smoothly and efficiently. Keeping deliveries on track - managing inbound and outbound transport, and ensuring everything arrives on time and in full. Optimising logistics - planning routes, consolidating shipments, and making the most of vehicle utilisation. Driving value - negotiating with carriers, tracking costs, and seeking opportunities for savings. Working cross-functionally - collaborating with customer service, planning, and warehouse teams to ensure schedules are aligned. Owning the detail - maintaining accurate stock and shipment records, managing ERP updates, and preparing shipping documentation. This is what you'll bring to the team In this Logistics Coordinator role, you'll bring drive, organisation, and the ability to keep things moving under pressure. Experience in logistics, transport planning, or supply chain operations. Strong ERP skills (experience with NetSuite would be an advantage). A proactive, problem-solving approach and ability to negotiate with carriers. Confident communication skills with the ability to work with colleagues, suppliers, and customers. A reliable and organised way of working, with a focus on achieving results. This is what you'll get in return We want you to feel valued and supported in your role, with the opportunity to grow as the company expands. Competitive salary (dependent on experience) 37.5 hour working week, Monday to Friday Opportunity to progress within a growing, sustainability-focused business Supportive and collaborative working environment Hybrid working potential as the role develops Ready to take the next step? If you're looking for a role where you can make a real impact and be part of a business with ambition, this could be the opportunity for you. Apply now for more information.

New Contract Opportunity - Talent Acquisition Partner 📍 Filton or Broughton- 3 days onsite | 💷 £36.80 per hour (Umbrella) Two roles available - 1 x 12-month contract, 1 x 6-month contract Are you an experienced recruiter who enjoys working closely with the business to deliver top talent? This next challenge in a global, market-leading business...if so read on.... My client is looking for a Talent Acquisition Partner to join their busy recruitment team. You'll be responsible for managing the full recruitment lifecycle - from briefing through to offer stage - with a strong focus on sourcing technical and engineering talent for a world-leading aerospace company. This is a great opportunity for someone who's confident building relationships, advising stakeholders, and using creative sourcing methods to attract the very best people. You will need to have experience in recruitment within engineering, manufacturing, aviation, defence or similar industries. What you'll be doing: Managing end-to-end recruitment across your portfolio of vacancies Writing attractive, compliant job adverts and screening applications Defining sourcing strategies, using LinkedIn Recruiter and other channels to find top talent Organising and conducting interviews, acting as HR representative throughout Partnering with hiring managers to advise on best practice recruitment approaches Supporting wider Talent Acquisition and HR projects What you'll need: Extensive recruitment experience (agency, RPO or in-house) Ideally experience recruiting for technical/engineering roles Strong sourcing and attraction skills, with a track record in finding hard-to-source profiles Confident stakeholder management - able to partner, influence and advise Knowledge of the labour market and an adaptable approach to recruitment challenges The key details: Contract length: Two roles available - 1 x 12-month contract, 1 x 6-month contract Hours: 35 per week over 4.5 days (between 7am-7pm, agreed with the business) Rate: £36.80/hr Umbrella Security Clearance: BPSS+

✨ New Contract Opportunity - Talent Acquisition Partner 📍 Filton or Broughton- 3 days onsite | 💷 £36.80 per hour (Umbrella) Two roles available - 1 x 12-month contract, 1 x 6-month contract Are you an experienced recruiter who enjoys working closely with the business to deliver top talent? This next challenge in a global, market-leading business...if so read on.... My client is looking for a Talent Acquisition Partner to join their busy recruitment team. You'll be responsible for managing the full recruitment lifecycle - from briefing through to offer stage - with a strong focus on sourcing technical and engineering talent for a world-leading aerospace company. This is a great opportunity for someone who's confident building relationships, advising stakeholders, and using creative sourcing methods to attract the very best people. You will need to have experience in recruitment within engineering, manufacturing, aviation, defence or similar industries. What you'll be doing: Managing end-to-end recruitment across your portfolio of vacancies Writing attractive, compliant job adverts and screening applications Defining sourcing strategies, using LinkedIn Recruiter and other channels to find top talent Organising and conducting interviews, acting as HR representative throughout Partnering with hiring managers to advise on best practice recruitment approaches Supporting wider Talent Acquisition and HR projects What you'll need: Extensive recruitment experience (agency, RPO or in-house) Experience recruiting for technical/engineering roles Strong sourcing and attraction skills, with a track record in finding hard-to-source profiles Confident stakeholder management - able to partner, influence and advise Knowledge of the labour market and an adaptable approach to recruitment challenges The key details: Contract length: Two roles available - 1 x 12-month contract, 1 x 6-month contract Hours: 35 per week over 4.5 days (between 7am-7pm, agreed with the business) Rate: £36.80/hr Umbrella Security Clearance: BPSS+

Office & People Manager 📍 Cardiff | 💼 Full-time | 💰 Up to £32,000 | Office-based preferred (hybrid considered) Are you a proactive Office & People Manager? My client is a well-established organisation with 50+ staff and is looking for an 'office chameleon' to become the central hub of their Cardiff HQ. This is a broad, hands-on role covering office management, staff engagement, and entry-level HR administration. This position is the go-to support touch-point - from keeping the office operating smoothly to organising events that bring the team together. They are looking for an individual who enjoys variety, can roll up their sleeves, thrives on making things happen and can really hit the ground running. What you'll be doing: Front-of-house: welcome visitors, manage parcels and deliveries, answer occasional calls, act as the first point of contact for staff and contractors. Office operations: oversee facilities, maintenance, fire alarm testing, H&S compliance, and ensure the workplace is always at its best. People engagement: plan staff events and activities, coordinate charity initiatives, publish the monthly newsletter, and keep colleagues informed of updates. HR admin (entry-level): post job adverts, forward candidates to managers, arrange interviews, prepare offer letters, contracts, and onboarding paperwork, log absences in Breathe, and manage payroll updates (e.g. new starters, unpaid leave). Business support: assist with busy student enrolment periods in March and September, including light data management and occasional liaison with students. We're looking for someone who: Has experience in a similar multi-faceted role - CIPD Level 3 is a bonus but not essential. Is organised, adaptable, and happy to juggle multiple priorities. Brings strong communication skills and a warm, approachable manner. Takes initiative, spots what needs doing, and just gets it done. What's on offer: Salary £30-32,000 Ideally 5 days in-office (4 days considered for the right candidate) 33 days annual leave (including bank holidays) Pension with employer contributions Wellbeing support and EAP access Continuous learning opportunities Social, fund-raising, and wellbeing events Free parking If you're ready for a role where you'll sit at the heart of the business and truly be valued - I'd love to hear from you. 🔗 Apply now and let's chat :)

Want to make a real difference to start-ups and the Welsh economy? Yolk Recruitment is proud to be working with a leading social enterprise that supports businesses with purpose. We're on the lookout for a Business Advisor who will provide their expertise and experience to guide early-stage and pre-start businesses across Wales, helping them grow and reach their full potential. You will need to live in Wales to apply. What you'll be doing: Giving tailored advice to people looking to start or grow a business Supporting clients with funding options, business plans and practical resources Hosting webinars, workshops and occasional face-to-face sessions Working with a team of advisors to help clients stay on track and achieve their goals Spotting promising start-ups and connecting them to further support Building relationships with local networks and partners to spread the word Helping improve online resources and share knowledge internally What we're looking for: Experience running a business or advising start-ups/SMEs Strong understanding of key business areas like funding, finance, marketing and planning A confident communicator who enjoys working with people What you'll get in return: Salary starting from £40,000 (depending on experience) Flexible, remote working- you will need to reside in wales. Generous annual leave- 25 days plus bank holidays 6% pension contribution Ongoing training and professional development Other benefits to be discussed including income protection This is a chance to join a values-driven organisation that's recognised with Investors in People Gold. If you want a role where your advice really matters, get in touch today for a chat.

HR Business Partner Opportunity - Part Time FTC We are currently working on an exciting HR Business Partner opportunity for a large education provider in South Wales. In this role, you will be crucial support during a period of exciting transformation, organisational change, culture development, and long-term workforce planning. Part-Time HR Business Partner (0.6 FTE) - Fixed-Term Contract Contract Duration: Until July 2026 Hours: 3 days per week (0.6 FTE) Salary: £48,148 per annum (pro rata) Area of Focus: Professional Services Key Themes: Strategic partnering, workforce planning, transformation Line Management: Yes About the Role This is a strategic HR role, not just operational; to help shape the future of the institution by leading on complex organisational change in a large, dynamic environment. You'll play a vital part in ongoing transformation projects, acting as a trusted advisor and critical point of contact for senior leaders, directors, and managers, whilst developing relationships with unions and stakeholders. While extensions of this position may be possible, it is not guaranteed. Key Responsibilities Provide strategic HR business partnering across faculties and departments. Lead on strategic change initiatives including transformation and OD. Ensuring that the people impact of transformation is fully considered and managed effectively throughout all stages of change Support workforce planning including succession planning and innovative recruitment strategies. Advise and coach managers on employee engagement, leadership development, and performance management. Lead on complex employee relations matters (e.g. disciplinary, capability, grievance cases and absence) Collaborate with union representatives to maintain positive employee relations. Contribute to the development and implementation of HR policies and procedures linked to transformation activities, including project planning, communications, and documentation What We're Looking For Proven experience in strategic-level HR business partnering, not just operational HR. Strong background in organisational change, transformation and/or OD (especially key for the faculty-based role). Ability to build strong relationships and constructively challenge senior stakeholders. Experience engaging with trade unions is preferred. Higher Education sector experience is desirable but not essential-approach, capability, and strategic mindset are key. Chartered CIPD membership (or above) required. Reward & Benefits Salary: £48,148 (pro rata for part-time role) Holidays: 35 days annual leave (plus bank holidays) Pension: Access to a generous pension scheme Work-Life Balance: Flexible and hybrid working supported Staff Perks: Access to sports centre, on-site catering outlets, learning resources, and staff discounts For further information about this opportunity, please contact Branwen Johns on 07458163873 and email a copy of your CV The deadline for CVs is 22nd August and interviews are planned to take place beginning of September

HR Business Partner Opportunity - Full Time FTC We are currently working on an exciting HR Business Partner opportunity for a large education provider in South Wales. In this role, you will be crucial support during a period of exciting transformation, organisational change, culture development, and long-term workforce planning. Full Time HR Business Partner - Fixed-Term Contract Contract Duration: Until December 2026 Hours: Full time - 37.5 hours per week Salary: £48,148 per annum Area of Focus: Faculty of Computing, Engineering & Science Key Themes: Culture and behaviour change & change management Line Management: Not currently required, but may evolve About the Role This is a strategic HR role, not just operational; to help shape the future of the institution by leading on complex organisational change in a large, dynamic environment. You'll play a vital part in ongoing transformation projects, acting as a trusted advisor and critical point of contact for senior leaders, directors, and managers, whilst developing relationships with unions and stakeholders. While extensions of this position may be possible, it is not guaranteed. Key Responsibilities Provide strategic HR business partnering across faculties and departments. Lead on strategic change initiatives including transformation and OD. Ensuring that the people impact of transformation is fully considered and managed effectively throughout all stages of change Support workforce planning including succession planning and innovative recruitment strategies. Advise and coach managers on employee engagement, leadership development, and performance management. Lead on complex employee relations matters (e.g. disciplinary, capability, grievance cases and absence) Collaborate with union representatives to maintain positive employee relations. Contribute to the development and implementation of HR policies and procedures linked to transformation activities, including project planning, communications, and documentation What We're Looking For Proven experience in strategic-level HR business partnering, not just operational HR. Strong background in organisational change, transformation and/or OD (especially key for the faculty-based role). Ability to build strong relationships and constructively challenge senior stakeholders. Experience engaging with trade unions is preferred. Higher Education sector experience is desirable but not essential-approach, capability, and strategic mindset are key. Chartered CIPD membership (or above) required. Reward & Benefits Salary: £48,148 (pro rata for part-time role) Holidays: 35 days annual leave (plus bank holidays) Pension: Access to a generous pension scheme Work-Life Balance: Flexible and hybrid working supported Staff Perks: Access to sports centre, on-site catering outlets, learning resources, and staff discounts For further information about this opportunity, please contact Branwen Johns on 07458163873 and email a copy of your CV The deadline for CVs is July 31st and interviews are planned to take place on August 7th

Environmental and Sustainability Coordinator- Cardiff | £34,334 Yolk Recruitment is proud to be working with one of Wales' largest training providers to find a candidate who 'lives' for sustainability, as you will be leading the organisation, staff and learners to think about their impact on the world. You will be managing environmental performance and help to shaping sustainability initiatives. Your day-to-day will include: Leading on environmental monitoring - energy, waste, transport and more Managing and improving the Environmental Management System (EMS) Supporting and guiding teams across the organisation to reduce environmental impact Delivering sustainability training sessions to staff and learners Supporting the development of sustainability-related qualifications Advising on environmental legislation and ensuring compliance You will need to be approachable and a people person for this role, as you'll be a visible presence and have interaction with learners. You will need to have experience of managing and monitoring environmental systems and ISO14001 accreditation. What you'll get in return: Salary of £34,334 with yearly increases Hybrid working pattern: 3 days in office/ 2 at home. Generous annual leave allowance of up to 45 days Healthcare cash back plan Learning and Development opportunities Team building events Mileage allowance to attend different sites If you're passionate about the environment and want to work for a values-led organisation that genuinely looks after its people, this could be the perfect next step in your career.

German-Speaking Customer Service Executive Location: Newport Hours: 39 hours per week, Monday to Friday - early friday finish Hybrid Working: Fully office-based Salary: Competitive, with a strong benefits package Join a Global Business That Values Your Language Skills This is an excellent opportunity to join a well-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business thrives on strong, long-term relationships with customers across the UK and internationally. We're looking for a German-speaking Customer Service Executive to join their friendly, professional team. This is a fantastic opportunity to use your language skills daily while delivering exceptional service to international clients. What You'll Be Doing as a German-Speaking Customer Service Executive You'll play a key role in supporting customers across the German-speaking market, providing outstanding service from initial enquiry through to delivery. Acting as the first point of contact for German-speaking customers, providing support in both written and spoken German. Processing and checking customer orders accurately via in-house systems, ensuring timely and smooth delivery. Liaising with internal departments to track orders, resolve delivery queries, and communicate updates to customers clearly and professionally. Supporting the sales team with accurate product, order, and delivery information to assist in their ongoing sales activities. Handling customer complaints where necessary, raising replacements or credits, and ensuring positive outcomes for all parties. What You'll Bring to the Team As a German-speaking Customer Service Executive, you'll be friendly, proactive, and thrive on delivering high-quality service. Fluent in German, both written and spoken, with excellent communication skills in English too. Previous experience in a customer service environment, ideally within a fast-paced or international setting. A confident communicator with a professional and clear telephone manner. Strong organisational skills, able to manage your workload effectively and prioritise tasks. Good IT skills, comfortable using Microsoft Office and internal systems. What's in It for You This business genuinely values its people and offers a great working environment alongside a strong benefits package: Competitive salary 25 days holiday Non-contributory pension and life assurance after 2 years Private healthcare after 5 years Subsidised onsite facilities The opportunity to use your language skills daily in a supportive, professional environment

Internal Sales Executive 📍 Location: Blackwood 💰 Salary: £30000 🕒 Contract: Full Time, Permanent Join a Company That's Going Places Looking to join a fast-growing, values-driven business built on trust, teamwork, and ambition. Our people are at the heart of everything they do, and proud of their open, supportive culture where success is celebrated - and shared. As an Internal Sales Executive, you'll be at the forefront of our sales efforts, playing a key role in how we connect with customers and help grow our business. If you're driven by results, love building relationships, and enjoy working in a fast-paced environment, this is the role for you. This is What You'll Be Doing As an Internal Sales Executive, you'll play a vital role in driving new business and supporting existing accounts: 💬 Engaging with prospects and clients over the phone and email to build relationships and understand their needs. 📈 Identifying opportunities to upsell or cross-sell products and services, helping customers get the most from us. 🧠 Developing a strong understanding of our offering so you can confidently respond to queries and tailor solutions. 💡 Collaborating closely with our external sales team to support larger accounts and ensure a smooth customer journey. 🛠️ Maintaining accurate records in our CRM to track leads, conversations, and progress through the sales cycle. This is What You'll Bring to the Team You'll be a confident communicator, motivated to make a difference and keen to grow with us as an Internal Sales Executive: 🔥 A proactive approach to sales - you enjoy picking up the phone and making things happen. 🤝 A natural relationship builder with great interpersonal skills and a customer-first mindset. 💬 Strong written and verbal communication - you're persuasive, clear, and concise. 📊 Comfortable working to targets and managing your pipeline using CRM systems. 🌱 A positive attitude and a willingness to learn, improve, and develop in the role. This is What You'll Get in Return We believe in rewarding hard work and offering a workplace where you can thrive: 💼 Competitive salary with profit share bonus 🏡 Private healthcare 📆 25 days holiday + bank holidays, rising with service 📚 Ongoing training, support, and career development opportunities 👥 A positive, energetic team culture that values your contribution Apply now for more information - we'd love to hear from you!

Senior Travel Claims Handler Cardiff (Hybrid Working) Salary: From £27,000 (depending on experience) Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to expand their travel claims team with the addition of an experienced Senior Travel Claims Handler. This is a full-time, permanent role with a hybrid working model (2-3 days in the office). The business supports leading car and travel insurance brands, delivering services such as claims handling, underwriting, customer service, pricing, and more. The company prides itself on being data-driven and collaborative, with a strong emphasis on continuous improvement and customer experience. The Role As a Senior Travel Claims Handler, you'll take ownership of complex claims across domestic and international travel insurance, from first notification through to settlement. You'll also play a key part in supporting the wider claims function - working closely with team leaders to provide technical support, contribute to audits, help with training, and identify areas for operational improvement. Key Responsibilities Review and process complex travel insurance claims and complaints in line with policy terms and regulatory standards Manage your own caseload proactively from start to finish Support the team leader with day-to-day operations and escalations Carry out quality checks and provide constructive feedback to claims handlers Assist with audits, reporting, and continuous process improvements Contribute to team meetings, one-to-ones and development discussions Negotiate settlements and process payments within agreed limits Maintain high levels of service quality, compliance, and productivity What We're Looking For Minimum 12 months' experience in a travel insurance claims role (essential) Strong communication skills and a confident approach to coaching and feedback A team player who is organised, self-motivated and able to meet deadlines Good knowledge of regulatory and compliance frameworks within insurance A customer-focused mindset with the ability to handle sensitive claims professionally Benefits Salary starting from £27,000 (based on experience) 33 days' annual leave (25 days + bank holidays), rising with service Option to buy/sell up to 5 days' holiday per year Annual salary reviews Hybrid working with a central Cardiff office Nest pension scheme Technology and wellbeing discounts Cycle to Work scheme Employee Assistance Programme Optional healthcare and dental plans

Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated