Office Support & HR

Operations Manager 📍 Location: Blackwood 💰 Salary: 40k 🖥️ Office based Are you an experienced FM Operations Manager looking for your next challenge? We're working with a leading facilities management provider to recruit an Operations Manager who will take responsibility for ensuring the smooth running of multiple contracts. This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is confident in delivering against client expectations. This is what you'll be doing In this role as FM Operations Manager, you'll oversee the day-to-day running of work orders and manage operational delivery across several client sites. Taking full ownership of incoming work orders, ensuring they're delivered on time, within SLA, and to the right quality standards. Tracking performance against KPIs, analysing data, and driving improvements where needed. Coordinating with planners, technical teams, suppliers, and subcontractors to make sure every job runs smoothly from start to finish. Leading, supporting, and motivating your team to achieve productivity targets and provide excellent customer service. Acting as the key contact for clients, building strong relationships and ensuring their requirements are consistently met. This is what you'll bring to the team As an FM Operations Manager, you'll need to be commercially aware, organised, and confident in managing people and processes. Previous experience in a facilities management or service delivery environment. Strong leadership skills with the ability to motivate and get the best out of a team. Excellent organisational and problem-solving abilities, able to juggle multiple priorities. A commercial mindset with experience of working to budgets and analysing performance. Strong communication skills and the ability to build effective relationships. This is what you'll get in return This is an exciting opportunity to join a growing organisation where you'll be valued for the impact you make. The role comes with: Competitive salary [insert details if available] Hybrid/flexible working Generous holiday allowance Benefits package including pension Private healthcare Profit share scheme

Travel Claims Handler Cardiff (Hybrid Working) Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to welcome a new Travel Claims Handler into their friendly, supportive team. This is a full-time, permanent role with a hybrid working model (2-3 days in the city centre office). If you've got experience in travel claims and are looking for a role where your hard work is noticed, your ideas are valued, and you'll be part of a close-knit team that works together to achieve great results, then this could be the perfect move for you. The company partners with some of the UK's best-known car and travel insurance brands, and pride themselves on delivering a first-class service across claims handling, underwriting, customer care, pricing and more. They're passionate about their people, offering a positive working environment with plenty of support and opportunities to grow. What you'll be doing: Providing excellent customer service, supporting people through their claims journey. This will be via email and telephone. Reviewing and assessing travel claims fairly, including liability and compensation. Spotting potential fraud and recovery opportunities to protect customers and the business. Supporting the Claims Team Leader with day-to-day tasks. Managing your caseload proactively and efficiently. Negotiating fair and accurate settlements. What you'll bring: At least 12 months' experience in a travel insurance claims role (essential). Strong communication skills, with confidence to coach and share feedback. A team player who's organised, self-motivated and deadline-focused. Knowledge of regulatory and compliance requirements within insurance. A caring, customer-first approach with the ability to handle sensitive claims professionally. Why you'll love working here: Starting salary from £24,500 (higher with experience). 33 days' annual leave (25 days + bank holidays), rising with service. Flexibility to buy or sell up to 5 days' holiday per year. Hybrid working - enjoy the balance of home and office. Regular salary reviews to reward your development. Nest pension scheme. Discounts on technology, wellbeing, and lifestyle perks. Cycle to Work scheme. Employee Assistance Programme for extra support. Optional healthcare and dental plans.

Project Manager- £35,000 *Fully remote you will need to live in Wales* Ideally Welsh Speaking This is a brilliant chance to join an organisation that's all about helping ambitious SMEs thrive in Wales. They deliver a wide range of programmes designed to support businesses to grow, innovate, and succeed-no two days are the same, and the impact you make is tangible. If you're organised, proactive, and passionate about helping businesses achieve their potential, this project management role could be perfect for you. What you'll be doing in the role: You'll be at the heart of managing projects for key programmes in Wales, working alongside project management teams and advisers. Your day-to-day will include: Keeping projects on track, monitoring progress, and ensuring compliance with reporting requirements Producing accurate, timely reports and claims for internal and external stakeholders Managing budgets across multiple projects Coordinating with partners and consortium members Building strong relationships with funders, stakeholders, and businesses What experience you'll bring to the role: Project management experience, you could be a senior project coordinator looking to take a step up Strong organisational and decision-making skills Experience developing and maintaining data management systems for reporting Excellent communication and presentation skills A results-driven approach with attention to detail Welsh language skills are a bonus What you'll get in return: Salary of £35,000 Fully remote with flexible working hours- (you will be required to live in Wales) 25 days annual leave with additional 1 day for your birthday plus bank holidays Occasional travel to London all paid for Benefits: Private Medical Insurance, £500 a year for training, Pension contributions doubled by company, Free eye tests, Paid 1 week for Volunteering)

Customer Service and Sales Advisor- Bridgend Salary - up to £30k dependant on experience plus commission scheme Ready to turn your customer service and sales skills into lasting relationships? Yolk is working with a leading UK provider of industrial electronic repairs based in Bridgend, and we're looking for a passionate and experienced Customer Service and Sales Advisor to join this employee-owned company. At this company's core, they believe that success is built on strong customer partnerships. If you're a skilled negotiator who thrives on finding creative solutions, you'll feel right at home in their supportive, collaborative environment. What skills/ experience do I need? Experience of customer service- ideally within manufacturing/ engineering Experience of telesales Solution based selling skills What will I get in return? Salary: Up to £30k, dependent on experience, with a commission structure Working hours: Monday to Thursday, 8:00 a.m. - 4:30 p.m., with an early 1:00 p.m finish on Fridays Working Pattern: Fully Onsite Company ownership: Become part of an employee-owned company Location: Conveniently located office with free on-site parking Development: Full training provided Benefits: Death in service and Life Assurance

Office Supervisor Location: Swansea Salary: From £28,000 per year Job Type: Full-time or Part-time Are you an experienced leader with a passion for healthcare and delivering exceptional customer service? We're partnering with a well-established private clinic in Swansea .As the clinic continues to grow, they're looking for a Clinic Supervisor to join their friendly, professional team. This is a fantastic opportunity for someone who thrives on responsibility, enjoys leading a team, and wants to be part of a supportive and purpose-driven workplace. What You'll Be Doing As Clinic Supervisor, you'll oversee the smooth day-to-day running of the clinic, ensuring compliance, excellent customer care, and operational efficiency. Duties include: Supervising and supporting staff. Opening and closing the clinic and managing daily operations. Handling admin tasks and ensuring policies and standards are met. Responding to customer feedback with professionalism. Assisting with marketing and social media. Undertaking phlebotomy training to perform blood-taking duties. Covering shifts when required. What's on Offer Competitive salary starting at £28,000 per year Full training, including phlebotomy Supportive team environment with a focus on well-being Staff events, employee discounts, and on-site parking Opportunities for professional growth and development Yoga and well being days What We're Looking For Proven leadership experience (minimum 1 year preferred) Strong customer service background Excellent communication and organisational skills A proactive, hands-on approach Willingness to complete a DBS check If you're ready to take the next step in your career and join a clinic where your leadership makes a real difference, apply today!

**CONTRACT ROLE (Newport)** HR Business Partner - £33.37p/hr (12 months) ​​​​​​​This contract offers the chance to step into a high-profile HR role within a global organisation at the forefront of engineering and technology. You'll be shaping how the business manages, develops, and supports its people while working on projects that make a real difference. Contract details: 12-month contract (with likely extension) Newport location - 37 hours per week (flexible within 7am-7pm, 4.5 day week) £33.37 per hour (Umbrella) BPSS+ clearance provided by the business 2-stage interview process What you'll be doing: Partnering with managers to deliver fair, consistent, and effective HR solutions Supporting organisational change and transformation, with a focus on people and culture Driving performance reviews, talent management, and succession planning Leading on employee relations, absence management, and workplace engagement Delivering training, supporting recruitment, and contributing to key HR projects What you'll bring: A strong HR generalist background, ideally gained in a large or complex organisation Excellent influencing and communication skills - able to engage at all levels Experience in employee relations, change management, and talent development The ability to balance day-to-day HR needs with longer-term strategic initiatives This role is well-suited to an HR professional who enjoys variety, thrives on collaboration, and wants to see their work have a direct impact. If you're available for contract work and looking for a new challenge, I'd love to hear from you.

Customer Service Executive Location: Newport Hours: 39 hours per week, Monday to Friday (8:00am -4.30pm or 8.30-5-pm) Hybrid Working: Fully office-based - early friday finish Salary: Competitive, with a strong benefits package A Great Opportunity to Join a Stable and Well-Respected Business This is a fantastic opportunity to join a long-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business values collaboration, attention to detail, and long-term customer relationships. If you're passionate about delivering great service and want to work in a friendly, supportive environment, this could be your next career move. We're now looking for a Customer Service Executive to join the team, supporting both UK and international customers. What You'll Be Doing as a Customer Service Executive You'll be at the heart of the customer journey, ensuring service excellence from order placement through to delivery. Acting as the main point of contact for customer enquiries, building strong relationships through clear and professional communication. Processing and checking orders accurately through in-house systems to ensure smooth delivery and high customer satisfaction. Working closely with other departments to progress orders, resolve any delivery issues, and ensure customers are kept fully informed. Supporting the external sales team with up-to-date product and order information to assist in ongoing sales activity. Managing product complaints, raising replacements or credits, and always striving to achieve a positive customer outcome. What You'll Bring to the Team As a Customer Service Executive, you'll bring a proactive, customer-focused approach along with excellent organisational skills. Previous experience in a customer service role, ideally within a fast-paced or manufacturing environment. Strong communication skills, both written and verbal, with a confident telephone manner. Good IT skills, including familiarity with Microsoft Office and internal systems. A proactive, solution-focused mindset and the ability to prioritise workload effectively. A team player who can also work independently and take ownership of their work. What's in It for You In addition to a supportive and welcoming working environment, you'll benefit from: Competitive salary 25 days annual leave Non-contributory pension and life assurance after 2 years Private healthcare after 5 years Subsidised onsite facilities Early friday finish Share scheme equivalent The opportunity to be part of a business that genuinely values its people

Logistics Coordinator Location: Blackwood,South Wales Hours: Monday - Friday, 8:30am - 5:00pm (37.5 hours per week) Salary: Competitive, dependent on experience Working model: Office-based with potential for hybrid working Join a growing business with purpose This is an exciting opportunity to join a forward-thinking organisation that is passionate about innovation and committed to delivering sustainable solutions. With a focus on quality, service, and on-time delivery, we pride ourselves on exceeding customer expectations while supporting the development and success of our team members. We are now looking for a Logistics Administration Coordinator to help take our operations to the next level. This is what you'll be doing As our Logistics Coordinator, you'll be at the heart of transport and supply chain operations, ensuring goods flow smoothly and efficiently. Keeping deliveries on track - managing inbound and outbound transport, and ensuring everything arrives on time and in full. Optimising logistics - planning routes, consolidating shipments, and making the most of vehicle utilisation. Driving value - negotiating with carriers, tracking costs, and seeking opportunities for savings. Working cross-functionally - collaborating with customer service, planning, and warehouse teams to ensure schedules are aligned. Owning the detail - maintaining accurate stock and shipment records, managing ERP updates, and preparing shipping documentation. This is what you'll bring to the team In this Logistics Coordinator role, you'll bring drive, organisation, and the ability to keep things moving under pressure. Experience in logistics, transport planning, or supply chain operations. Strong ERP skills (experience with NetSuite would be an advantage). A proactive, problem-solving approach and ability to negotiate with carriers. Confident communication skills with the ability to work with colleagues, suppliers, and customers. A reliable and organised way of working, with a focus on achieving results. This is what you'll get in return We want you to feel valued and supported in your role, with the opportunity to grow as the company expands. Competitive salary (dependent on experience) 37.5 hour working week, Monday to Friday Opportunity to progress within a growing, sustainability-focused business Supportive and collaborative working environment Hybrid working potential as the role develops Ready to take the next step? If you're looking for a role where you can make a real impact and be part of a business with ambition, this could be the opportunity for you. Apply now for more information.

Want to make a real difference to start-ups and the Welsh economy? Yolk Recruitment is proud to be working with a leading social enterprise that supports businesses with purpose. We're on the lookout for a Business Advisor who will provide their expertise and experience to guide early-stage and pre-start businesses across Wales, helping them grow and reach their full potential. You will need to live in Wales to apply. What you'll be doing: Giving tailored advice to people looking to start or grow a business Supporting clients with funding options, business plans and practical resources Hosting webinars, workshops and occasional face-to-face sessions Working with a team of advisors to help clients stay on track and achieve their goals Spotting promising start-ups and connecting them to further support Building relationships with local networks and partners to spread the word Helping improve online resources and share knowledge internally What we're looking for: Experience running a business or advising start-ups/SMEs Strong understanding of key business areas like funding, finance, marketing and planning A confident communicator who enjoys working with people What you'll get in return: Salary starting from £40,000 (depending on experience) Flexible, remote working- you will need to reside in wales. Generous annual leave- 25 days plus bank holidays 6% pension contribution Ongoing training and professional development Other benefits to be discussed including income protection This is a chance to join a values-driven organisation that's recognised with Investors in People Gold. If you want a role where your advice really matters, get in touch today for a chat.

German-Speaking Customer Service Executive Location: Newport Hours: 39 hours per week, Monday to Friday - early friday finish Hybrid Working: Fully office-based Salary: Competitive, with a strong benefits package Join a Global Business That Values Your Language Skills This is an excellent opportunity to join a well-established, market-leading organisation within the manufacturing sector. Known for their quality products and commitment to excellent service, this business thrives on strong, long-term relationships with customers across the UK and internationally. We're looking for a German-speaking Customer Service Executive to join their friendly, professional team. This is a fantastic opportunity to use your language skills daily while delivering exceptional service to international clients. What You'll Be Doing as a German-Speaking Customer Service Executive You'll play a key role in supporting customers across the German-speaking market, providing outstanding service from initial enquiry through to delivery. Acting as the first point of contact for German-speaking customers, providing support in both written and spoken German. Processing and checking customer orders accurately via in-house systems, ensuring timely and smooth delivery. Liaising with internal departments to track orders, resolve delivery queries, and communicate updates to customers clearly and professionally. Supporting the sales team with accurate product, order, and delivery information to assist in their ongoing sales activities. Handling customer complaints where necessary, raising replacements or credits, and ensuring positive outcomes for all parties. What You'll Bring to the Team As a German-speaking Customer Service Executive, you'll be friendly, proactive, and thrive on delivering high-quality service. Fluent in German, both written and spoken, with excellent communication skills in English too. Previous experience in a customer service environment, ideally within a fast-paced or international setting. A confident communicator with a professional and clear telephone manner. Strong organisational skills, able to manage your workload effectively and prioritise tasks. Good IT skills, comfortable using Microsoft Office and internal systems. What's in It for You This business genuinely values its people and offers a great working environment alongside a strong benefits package: Competitive salary 25 days holiday Non-contributory pension and life assurance after 2 years Private healthcare after 5 years Subsidised onsite facilities The opportunity to use your language skills daily in a supportive, professional environment

Senior Administrator - Inside IR35 - Up to £20.34 per hour - 12 Months - Broughton, Flintshire - ONSITE - SINGLE STAGE PROCESS - BPSS Yolk Recruitment are recruiting for a Senior Administrator to join the team on an initial 12 month contract in Broughton, Flintshire to work with Managersa cross the business. Responsibilities Organisation of manager’s diaries Email management Maintains shared drive structure and system housekeeping activities Arrange & Support all travel & Hotel bookings requirements Smooth liaison with partners / customers / Outside organisations Phone & IT coverage (ISR Role) Preparation of all type written work and presentation material i.e., SQCDP weekly reviews / monthly reviews Arranging management team events e.g., meetings / away days / dinners / social events Maintain up to date document management & filing system Responsible for delivery of identified admin projects i.e., route maps, team KPI’s etc Management team Diary coordination and management Co-ordinate Go, Look, See AuditsSupport Business in the Community initiatives, including social & Airbus Foundation activitiesSupports Order raising & Goods Receipt activities to meet program spend requirements Skill Set IT Literate Communication skills and the ability to liaise with key stakeholders in the business Able to prioritise a busy workload with excellent organisational skills A high level of discretion and diplomacy Ability to organise your own workload and attention to detail is also essential Self-motivated