Yolk Recruitment Public Sector and Not-for-Profit are proud to be partnering with Cardiff Community Housing Association (CCHA) to recruit an experienced and customer-focused Commercial Manager. This is a fantastic opportunity to join a forward-thinking, values-led housing organisation that is committed to delivering excellent services and sustainable community outcomes.

The Opportunity

As Commercial Manager, you will play a pivotal role in shaping and managing a diverse property portfolio, including market rent, sub-market rent, commercial properties, and Low-Cost Home Ownership (LCHO).

This is a highly visible, cross-functional leadership role where you will:

Drive commercial and residential property strategies
Oversee tenancy management, lettings, and income performance
Ensure compliance across a varied portfolio
Lead on service improvements and operational excellence
Act as a key relationship manager for tenants, leaseholders, and partners

You'll be at the centre of operations - bringing teams together, improving services, and ensuring customers remain at the heart of everything.

Key Responsibilities

Portfolio & Strategy

Lead the commercial and sub-market rent strategy
Oversee community centre and commercial property performance
Identify growth opportunities across new and existing schemes

Operational Management

Manage lettings, allocations, arrears, repairs, and tenancy processes
Oversee lease agreements, compliance, and statutory requirements
Ensure strong performance across voids, income, and maintenance

Financial & Performance

Monitor budgets, income streams, and arrears
Deliver insightful reports to senior leadership and board-level stakeholders
Drive continuous improvement through data and customer feedback

Leadership & Collaboration

Work across departments to deliver a seamless customer experience
Lead high-risk or complex projects
Build strong internal and external partnerships

About You

We're looking for a commercially astute and customer-driven professional with:

Experience in commercial and/or residential property management
Strong knowledge of tenancy management and lease compliance
Proven ability to manage income, arrears, and performance metrics
Excellent stakeholder engagement and relationship-building skills
A track record of driving service improvements and leading change
Confidence working with data, reporting, and influencing decision-making
A self-starter approach who can work independently
A commercial mindset - understands income, value, and efficiency
Proven track record of relationship management (tenants, businesses, partners)
Resilience and the ability to drive change

Benefits

Annual leave is initially 27 days plus 8 bank holidays per year with an extra day's leave added per year up to and including the fifth year, equating to 32 days plus 8 bank holidays.
Opportunity to buy or sell up to 5 days leave each year.
Hybrid working.
Discounts across 4,000 brands and retailers across purchases including travel, food, entertainment and personal care.
Defined Contribution pension with The Pensions Trust, contributing a minimum of 5% while you contribute from 4% to support your future savings.
Health Plan.

Apply Now

To access the full job description and for a confidential conversation, please contact Hannah Welfoot at Yolk Recruitment.

To apply, please email your up-to-date CV demonstrating how you meet the requirements of the role.