Complaints Officer - Rolling 3 months contract - Full time - Maidstone - Immediate start

Yolk Recruitment have teamed up with a leading health care organisation to help provide a Complaints Officer in a fast moving role. The person required will be familiar with the complain investigation process in a health care environment and must be able to work independently.

What you will be doing:-

The ideal Complaint Officer will be:-

• Analysing complaints, identifying issues, themes and concerns.
• Review information already provided by division and ensure that each concern and identified improvements where possible.
• Use information to draft a Trust Response to the complaint

What you will bring to the role:

The ideal Complaint Officer will have:

• Attention to detail
• Strong communication skills particularly written
• Adequate typing speed
• Knowledge in case management systems (Datix/Inphase
• Drafting experience

What you will get in return:

• £18.15 per hour
• 37.5 hour week
• Possibility to work remotely

If you have the background in complaint investigation in the health care sector and are familiar with communicating outcomes I would ask you to express your interest