12-month Fixed Term Contract

Customer Care Coordinator- Neath

Yolk Recruitment is seeking an upbeat and personable Customer Care Coordinator to join a forward-thinking manufacturing company in Neath. The client specialises in innovative and high-quality manufacturing solutions.

The ideal candidate will have need to have a good telephone manner, a positive attitude, and the ability to multitask in a busy environment. This is a fantastic opportunity for someone hardworking to be rewarded in a family business which is an expanding and prosperous business.

What you'll be doing:

Handle customer enquiries by phone and email in the spare parts team
Prepare quotations and process customer orders
Raise purchase orders and liaise with suppliers
Coordinate couriers and monitor deliveries
Maintain accurate records on internal systems

This is what you'll need:

Customer service or order processing experience via telephone and email
Experience in manufacturing or engineering environments or similar
Experience working with parts, spares, or components
Confident communicator with strong attention to detail
Comfortable using internal order management systems
IT skills, including Microsoft Office packages

And this is what you'll get in return:

Monday-Friday working hours with early finish Fridays!
Recognition and reward of working for family owned business
Salary dependant on experience level
28 holidays per year (including bank holidays)
Free parking onsite