Customer Service Adviser
3-6 months
£12.21-£14.50 per hour (DOE)

IMMEDIATE START

I am looking to speak to a competent customer service adviser who is a confident communicator and has good keyboard skills, I am working with a utilities company who require a customer service adviser the role, the office would be office based initially and then revert to a hybrid model.

You'll be performing seeing cases through from start to finish and helping assist with a backlog of work and liaising with Engineers and arranging appointments.

What you will be doing:-

• Making outgoing calls to arrange meter readings and scheduled appointments.
• Liaising with engineers to arrange appointments and seeing the process through to conclusion
• Logging the details on the in-house system and ensuring all details are updated

What experience you'll bring to the team

• Contact centre and customer service experience.
• Confident communicator
• Excellent keyboard skills.
• Brilliant organisation ability

What's in it for you

• Hourly pay of £12.21-£14.50 per hour
• Hybrid working model after being office based for a couple of weeks
• Central Cardiff office

Sound like your next move?
Apply now or get in touch to learn more - if you are a customer service specialist looking for an immediate start then I would like to hear from you