Customer Service Adviser
3-6 months
£12.21-£14.50 per hour (DOE)

IMMEDIATE START

I am looking to speak to a competent customer service adviser who is a confident communicator and has good keyboard skills, I am working with a utilities company who require a customer service adviser the role, the office would be office based initially and then revert to a hybrid model.

You'll be performing seeing cases through from start to finish and helping assist with a backlog of work and liaising with Engineers and arranging appointments.

What you will be doing:-

Making outgoing calls to arrange meter readings and scheduled appointments.
Liaising with engineers to arrange appointments and seeing the process through to conclusion
Logging the details on the in-house system and ensuring all details are updated

What experience you'll bring to the team

Contact centre and customer service experience.
Confident communicator
Excellent keyboard skills.
Brilliant organisation ability

What's in it for you

Hourly pay of £12.21-£14.50 per hour
Hybrid working model after being office based for a couple of weeks
Central Cardiff office

Sound like your next move?
Apply now or get in touch to learn more - if you are a customer service specialist looking for an immediate start then I would like to hear from you