Customer Service Advisor
Salary: £27,000 + benefits

Yolk Recruitment is supporting a well-established business based in Treforest, in their search for a Customer Service Advisor to join their team. This is a great opportunity to work within a small, supportive team in a fast-paced environment, with a focus on customer orders and enquiries.

What you'll be doing:

Handling customer orders and enquiries via phone and email
Providing timely and professional responses to queries and complaints
Proactively planning and tracking orders through to completion
Scheduling and rescheduling deliveries while making best use of the haulage fleet
Maintaining accurate records and documentation
Liaising effectively with the commercial, production, and haulage teams

What we're looking for:

Strong IT skills and confidence with systems
Ability to manage multiple tasks with accuracy
A proactive mindset and willingness to learn about different areas of the business
Excellent communication and customer service skills
Ability to work well under pressure and meet tight deadlines
High attention to detail
A team player who's comfortable working in a close-knit environment

Experience in the industry is beneficial but not essential - full training will be provided. However, good knowledge of the local area is important.

You'll also be expected to support the company's commitment to high standards in health, safety, and environmental practices.

What you'll get in return:

Salary of £27,000
Company pension
Life assurance
Supportive team environment
Full training and development