Customer Service and Sales Advisor- up to £27,000 DOE- Cardiff- Hybrid/Remote to be considered.

Immediate interviews

We're proud to be supporting a well-established and forward-thinking law firm known for their personal approach and award-winning service. They're looking for a candidate who enjoys talking to people, can explain things clearly over the phone, and makes a great first impression. You will be sales-savvy without being pushy!

What you'll be doing:

You'll be the first point of contact for people looking to buy or sell a property. Your role is all about providing clear, accurate conveyancing quotes and helping potential clients understand why this firm is a trusted name in the legal world.

Here's a bit more about what the day-to-day will look like:

Answering inbound calls and emails from potential clients
Preparing and sending detailed conveyancing quotes
Making follow-up calls to clients who've requested a quote, turning interest into instructions
Spotting opportunities to upsell or cross-sell other legal services
Keeping accurate records and handling data entry
Sharing insights with the team on client feedback and common objections
Covering the reception desk on occasion during lunches or absences
Supporting the team with general admin when needed

The experience you'll bring:

We're looking for someone who enjoys working with people and has a proactive attitude. Ideally, you'll have:

Experience in a customer-facing or sales role (Ideally, where you've handled objections or followed up on leads)
Strong communication and people skills - you'll need to build rapport quickly over the phone
A self-motivated approach and confidence in picking up the phone to follow up with clients
Familiarity with the conveyancing process is a bonus, but not essential - full training will be provided

What's in it for you?

Salary up to £27,000
Full time- Monday - Friday, 8:30am - 5:00pm
Working Pattern: Office, Hybrid and Remote options to considered
Cardiff Central Location, with easy transport links
Holidays: 23 days holiday plus bank holidays, your birthday off, a personal day, and a discretionary paid day over Christmas. Buy up to 3 extra days of leave each year
Gym Discounts: Reduced membership rates to support your well being
Career Development: Grow with learning and development opportunities
Milestone Recognition: Celebrate your hard work and loyalty Team Culture: Get involved with company-wide events, charity initiatives, and networking socials Refer a Friend Scheme: Earn rewards for helping us grow the team