Role: Lead Interaction Designer

Location: Cardiff, Wales. Hybrid - minimum of 1 day a week on site.

Salary: Band 8a (£55,690)

Pension: 23.7%

The Opportunity:

Digital Health and Care Wales vision is to provide world leading digital services, empowering people to live healthier lives, and transforming health and care for everyone in Wales. It is a multi-award-winning organisation, and was twice voted the UK's Best Place to Work in IT.

We are now helping DHCW to find a Lead Interaction Designer who can lead complex services, guides multidisciplinary teams, and mentors others to deliver high-quality, user-centred experiences.

Key Responsibilities:

Leadership & Team Development

Build, motivate, and mentor design teams, fostering collaboration and inclusivity.
Advocate best practices, tools, and methods, and lead design reviews and workshops.
Resolve team challenges and provide strategic guidance across projects.

Design & Planning

Develop user-centred design concepts with service owners and programme leads.
Lead planning, prototyping, and testing across channels, devices, and services.
Promote accessibility, consistency, and high-quality user experiences.
Make evidence-based design decisions and communicate clearly with stakeholders.

Strategy & Improvement

Lead design strategy and policy implementation.
Advise on high-impact, complex decisions balancing user needs and organisational goals.
Drive continuous improvement, best practice, and innovation in design processes.

Digital & Information

Apply digital expertise to interactions, prototypes, and workflows.
Use information systems to capture designs, insights, and performance metrics.
Present findings to senior stakeholders to inform decision-making.

Finance & Assets

Support business cases, cost-benefit analyses, and budgeting.
Ensure work delivers value within financial and operational constraints.

Person Specification

Essential

Master's degree or equivalent experience in a relevant field.
Significant experience in interaction design across multiple products and services.
Commitment to continuous professional development.

Desirable

Relevant certifications (e.g., systems design, Agile).
Knowledge of healthcare systems or public sector services.

Think this one's for you

If you think this Lead Interaction Designer opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.