Product Support Engineer

£28,000-£32,000 DOE

Yolk Recruitment are supporting a highly respected engineering manufacturer in Cardiff as they look to hire a Product Support Engineer. This is an excellent opportunity for a mechanical engineering graduate or someone with early-career design experience who wants a mix of CAD design, technical engineering support, and hands-on problem solving. If you enjoy varied work, steady career development and being part of a long-established engineering team, this is a strong next step.

You'll be part of the Product Support Team - the technical hub of the site - supporting customer applications, adapting existing designs, and helping various departments with engineering queries. Around 70% of your time will be CAD and drawing work, and the remaining 30% involves practical engineering support, quality input and collaborating with production, sales and purchasing to solve real problems.

Key responsibilities:

Producing engineering drawings and 3D models to support customer requirements
Creating and managing Bills of Materials
Liaising with customers and internal sales teams on technical queries
Supporting production, inspection and quality teams with day-to-day engineering issues
Attending daily quality clinics and assisting with problem solving
Conducting design analysis and supporting improvements to existing product ranges
Providing practical support on the shop floor when required
Maintaining engineering data and ensuring documentation is accurate
Supporting customer returns, failure analysis and engineering investigations
Ensuring all work meets required safety and quality standards

This is what you'll need:

Mechanical engineering degree or a few years' experience in a similar mechanical/technical design role
Understanding of core mechanical engineering principles
CAD experience
Ability to read and produce engineering drawings
Good communication and interpersonal skills
Comfortable working with different teams and solving practical problems

And this is what you'll get:

Competitive salary
Early finish on Friday's
Life assurance policy
Pension