About the Role

We're supporting a global B2B technology organisation as they look to appoint a Senior Product Manager, AI Operations. This role sits at the heart of their internal transformation agenda, focused on embedding AI, automation and intelligent decisioning into core enterprise platforms and back-office workflows.

The purpose of the role is to take AI strategy and turn it into real, production-ready capability. You'll own the delivery of AI-enabled initiatives across systems that underpin onboarding, sales, customer support and service delivery, with a clear focus on operational impact rather than experimentation for its own sake.

Reporting into the Group Director for Enterprise Applications, this is a hands-on product leadership role with significant ownership. You'll work closely with engineering, analytics and operational stakeholders to ensure AI and automation are fully embedded into day-to-day processes and driving measurable improvements.

Key Responsibilities:

* Own end-to-end delivery of AI-enabled initiatives across internal enterprise systems and workflows

* Act as product owner for AI integration within platforms such as Salesforce, Zuora and Microsoft Dynamics

* Identify, prioritise and deliver AI and automation use cases that reduce manual effort, improve accuracy and speed up cycle times

* Partner closely with Engineering, Product Operations, Analytics and business teams to design and ship AI-powered workflows

* Ensure AI capabilities are production-ready, scalable and embedded into operational processes

* Lead rollout, adoption and change management for AI-enabled enhancements

* Track delivery progress, risks and dependencies, providing clear and outcome-focused updates to stakeholders

Technical Know-How & Skills

* Strong product ownership experience across enterprise platforms, particularly Salesforce

* Proven experience delivering automation or AI-enabled capabilities into live production environments

* Solid understanding of workflow automation, system integration and operational processes

* Experience working closely with engineering teams to deliver complex platform changes

* Confident operating in cross-functional environments with senior stakeholders

Please get in touch for further details.

Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying, unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply.'

Senior Product Manager (AI Operations)