Service and Delivery Lead

Service & Delivery Lead
Bridgend

Yolk Recruitment are supporting a sustainable energy company with the search for a Service & Delivery Lead to join their growing UK team.

This is a key role responsible for overseeing the customer journey once a contract is secured, ensuring a smooth transition from sale through to installation, commissioning and long-term operational support. You'll work closely with the UK sales team, global service teams and installation partners to ensure projects are delivered efficiently and customers receive a consistent, high-quality service.

This opportunity would suit someone who enjoys coordinating complex projects, improving operational processes and building strong customer relationships within a technical environment.

What you'll be doing

• Taking ownership of the end-to-end delivery of customer projects from order confirmation through to operational deployment

• Coordinating installation, commissioning and onboarding activities with internal teams, partners and customers

• Acting as the main operational point of contact for customers following the sales process

• Managing delivery timelines and ensuring installations meet technical and operational standards

• Identifying delivery risks, resolving issues early and escalating where required

• Monitoring service performance, warranty trends and recurring issues to support continuous improvement

• Developing clear processes and frameworks around delivery, onboarding and service coordination

• Tracking delivery milestones, service performance and operational KPIs

• Maintaining strong customer relationships and ensuring operational issues are resolved quickly

What we're looking for

• Experience in service delivery, operations, project delivery or customer operations, ideally within a technical or engineering-led environment

• Experience coordinating multiple stakeholders across projects

• Background supporting technical products or systems (ideally within vehicle, electrical, energy or equipment sectors)

• Experience improving or implementing operational processes

• Confidence managing escalations and resolving complex service issues

• Experience using CRM or service management systems

• Full UK driving licence and willingness to travel to customer sites

What you'll get in return

• Salary up to £45,000 depending on experience

• Monday to Friday, 9:00am - 5:00pm

• Subsidised gym and canteen

• Free on-site parking

• Easily accessible location from the M4

• Opportunity to join a growing business at an exciting stage of expansion