Customer Service Advisor

Fixed-term contract until February 2027 - interviews taking place before Christmas

Yolk Recruitment is working with a well-established construction materials business in Treforest to help them find a Customer Service Advisor. You'll be joining a small, friendly team in a busy setting, supporting customers with their orders and day-to-day enquiries.

What you'll be doing:

Managing customer orders and enquiries by phone and email
Giving clear, timely responses to questions and complaints
Keeping track of orders from start to finish
Organising and rearranging deliveries to make the best use of the haulage fleet
Updating records and paperwork accurately
Working closely with the commercial, production, and haulage teams

What we're looking for:

Previous customer service experience (over the phone or face to face)
Confident IT skills
Strong communication abilities
A proactive approach and interest in learning about the wider business
Someone who enjoys working as part of a small team

What you'll receive:

Salary up to £27,500
Monday to Friday hours
Company pension
Life assurance
Supportive team environment
Full training and development
Free onsite parking