Customer Service Advisor- Mat leave

Customer Service Advisor-

Fixed Term until February 2026- Immediate interviews

Yolk Recruitment is supporting leading company in the construction industry based in Treforest, in their search for a Customer Service Advisor to join their team. This is a great opportunity to work within a small, supportive team in a fast-paced environment, with a focus on customer orders and enquiries.

What you'll be doing:

• Handling customer orders and enquiries via phone and email
• Providing timely and professional responses to queries and complaints
• Proactively planning and tracking orders through to completion
• Scheduling and rescheduling deliveries while making best use of the haulage fleet
• Maintaining accurate records and documentation
• Liaising effectively with the commercial, production, and haulage teams

What we're looking for:

• Experience of customer service (telephone or in person)
• Confidence in IT skills
• Excellent communication skills
• A proactive mindset and willingness to learn about different areas of the business
• A team player who's comfortable working in a close-knit environment

What you'll get in return:

• Salary up to £27,500
• Monday-Friday working hours
• Company pension
• Life assurance
• Supportive team environment
• Full training and development
• Free parking onsite