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Application Support Engineer

Application Support Engineer

  • Location

    Swansea

  • Sector:

    Technology & Digital

  • Job type:

    Permanent

  • Salary:

    £30000.00 - £40000.00 per annum

  • Contact:

    Ryan Harris

  • Email:

    Ryan.Harris@yolkrecruitment.com

  • Job ref:

    BBBH32909_1685980743

  • Published:

    10 months ago

  • Expiry date:

    2023-07-05

  • Consultant:

    ConsultantDrop

Application Support Engineer | Global SaaS Company | Up to £40,000 + Sign on & Annual Bonus | Swansea | Hybrid (2-3 days per week in the office)

Yolk Recruitment are proud to be working with a Global SaaS company in the ECommerce space based in Swansea. they've been growing rapidly over the 12 months & are growing their support team to deal with increased client demand.

They're looking for an Application / Software Support Engineer. If successful you will join a close knit team of 8 Engineers (Likely to double in size this year) working to keep the applications platform running smoothly & resolving client requests & issues within agreed SLA's.

To be successful you will need either experience in a similar role or have some experience in software development / programming. If you're a junior developer looking for a change then this could be the perfect opportunity as there are excellent progression opportunities on offer.

They're based in Swansea & operate hybrid working with 2-3 days per week in the office.

Main Responsibilities:

  • Resolving client issues & requests within agreed SLA's.
  • Working closely with the 1st line & engineering teams to ensure the platform works smoothly.
  • Identify & resolve system issues & provide regular process improvements.
  • Providing on-call support when required.

Experience Required:

  • Previous experience in a similar role or a junior software engineering position.
  • Scripting experience, Ideally Ruby or SQL, but any languages considered.
  • Exposure to ITIL framework or similar service desk frameworks.
  • Aptitude & willingness to learn new technologies.

Main Benefits:

  • Salary up to £40,000
  • Lucrative bonus structure including guaranteed sign on & annual bonus
  • 25 Days holiday (Bank holidays on top)
  • Remote & flexible working options

Got your attention?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Ryan Harris at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*

'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply.
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