As an Arrears Executive, you will play a crucial role in our collections team, responsible for managing and resolving overdue accounts. This position offers a hybrid working model, with mandatory office attendance every Tuesday and Wednesday. However, during the initial four weeks, you will be required to be on-site full-time for training and induction purposes.

• Proactively manage and monitor accounts in arrears to ensure timely and effective resolution.
• Communicate with customers via phone, email, and written correspondence to negotiate repayment plans and settlements.
• Analyse customer accounts to identify reasons for arrears and assess customers' ability to pay.
• Maintain accurate records of all interactions and agreements in our systems.
• Collaborate with other departments to resolve complex cases and improve overall collections processes.
• Ensure compliance with all relevant regulations and company policies.

• Previous experience in a similar role within the financial services industry is highly desirable.
• Strong negotiation and communication skills, with the ability to handle challenging conversations professionally.
• Excellent organisational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using Microsoft Office Suite and familiarity with collections software.
• A positive attitude and a proactive approach to problem-solving.

• Competitive salary and performance-related bonuses (£26,000)
• Comprehensive benefits package including private healthcare, pension scheme, and life insurance.
• Flexible working arrangements to promote work-life balance.
• Opportunities for career development and progression within a global organisation.
• A supportive and inclusive working environment.