Customer Service Advisor

Yolk Recruitment are working closely with a leading insurance services company based near Swansea, to find a friendly and driven Customer Service Advisor to support the underwriting team. This is an excellent opportunity for starting a customer service career in a company that provides full training and industry recognise qualifications, with endless opportunities for progression and development.

What you'll be doing:

• Providing a friendly and helpful approach to customers via telephone to provide a great service
• Supporting customers with the life cycle of their policies including capturing risk details, renewals, midterm adjustments and cancellations
• Recognise and respond to any fraudulent activity
• Ensure all systems and databases are kept up to date and accurate.

What you'll bring to the team?

As a fantastic and experienced customer service advisor, you will be:

• Passionate about providing excellent customer service, excellent communication skills
• Ideally experience of working with customers i.e. retail/hospitality
• Friendly and supportive to both customers and team members
• Proactive approach to seeking to learn and develop to ensure top performance

*You will need to have the ability to pass a credit check & DBS*

And this is what you'll get in return?

By being a customer service advisor, you will receive:

• Starting salary of £20,800, with opportunity for bonus (6%) and salary reviews!
• Monday- Friday between 8-6pm, no weekend working.
• Hybrid working
• 25 days Holidays + Bank Hols
• Life Assurance Cover x 4 annual Salary
• Amazing training and development opportunities
• Great location with free on site parking