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Assistant Underwriter (Customer service)

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  • Location:

    Swansea

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £21800.00 per annum + Hybrid, Yearly salary reviews and bonus

  • Contact:

    Charlotte Singleton

  • Email:

    Charlotte.Singleton@yolkrecruitment.com

  • Job ref:

    BBBH30188_1663769046

  • Published:

    15 days ago

  • Expiry date:

    21 October 2022

Customer Service Advisor

Yolk Recruitment are working closely with a leading insurance services company based near Swansea, to find a friendly and driven Customer Service Advisor to support the underwriting team. This is an excellent opportunity for starting a customer service career in a company that provides full training and industry recognise qualifications, with endless opportunities for progression and development.

What you'll be doing:

  • Providing a friendly and helpful approach to customers via telephone to provide a great service
  • Supporting customers with the life cycle of their policies including capturing risk details, renewals, midterm adjustments and cancellations
  • Recognise and respond to any fraudulent activity
  • Ensure all systems and databases are kept up to date and accurate.


What you'll bring to the team?

As a fantastic and experienced customer service advisor, you will be:

  • Passionate about providing excellent customer service, excellent communication skills
  • Ideally experience of working with customers i.e. retail/hospitality
  • Friendly and supportive to both customers and team members
  • Proactive approach to seeking to learn and develop to ensure top performance

*You will need to have the ability to pass a credit check & DBS*

And this is what you'll get in return?

By being a customer service advisor, you will receive:

  • Starting salary of £20,800, with opportunity for bonus (6%) and salary reviews!
  • Monday- Friday between 8-6pm, no weekend working.
  • Hybrid working
  • 25 days Holidays + Bank Hols
  • Life Assurance Cover x 4 annual Salary
  • Amazing training and development opportunities
  • Great location with free on site parking