Caerphilly County Borough
02921 673 712
about 1 month ago
Bilingual Customer Service Representative (Spanish and Portuguese)
Are you a capable and competent Bilingual Administrator with first class Customer Service skills? Are you organised, efficient and able to thrive in a fast paced Customer Service environment?
As a Bilingual Customer Service Representative you’ll be:
The Bilingual Customer Service Representative will provide a quality and consistent level of service to all existing and new customers. The successful candidate will be confident communicating with customers, answering inbound calls and responding to emails. As an organisation, our client’s aim is to ensure that the customer has a trouble free purchasing experience, wherever they are based in the world.
Being the primary point of contact for customers, always responding promptly to queries by email or telephone
Offering support to customers through web chat facility, to include guiding them through the company website smoothly
Providing quotations on request, working with other departments to provide correct pricing information
Processing customer orders that are received via portal, website, email and by telephone
Liaising with internal departments to ensure payments are made and orders are despatched in line with customer expectations
Processing and scheduling freight of customer orders. Also, providing relevant information to outsourced shipping for preparation of documentation
Managing and maintaining bespoke account information, ensuring relevant information is available to all CSR’s and Sales Managers
Building lasting relationships and retaining customer loyalty through exceptional customer experience
Providing technical advice to customers with the support of inhouse technical team
The experience you’ll bring to the team:
High level of accuracy
A positive attitude and high levels of self motivation
Strong written and verbal communication skills
Bilingual, the ability to speak at least 1 additional European language, preferably Spanish and Portuguese
Experience in technical support, client relationship management, or customer service role.
Excellent time management, and the ability to manage a varied and busy workload
Competent on Microsoft IT packages
Confident and able to tackle potential problems and complex queries using own initiative where required
And this is what you’ll get in return:
£19,000 - £21,000 per annum
A vibrant, diverse and multicultural team environment
Experience within a Global organisation
Excellent career development opportunities
Are you up to the challenge?
If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Kim Partridge.