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Broker Support Agent

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £26000.00 per annum

  • Contact:

    Chloe Thomas

  • Email:

    Chloe.Thomas@yolkrecruitment.com

  • Job ref:

    BBBH35530

  • Published:

    27 days ago

  • Expiry date:

    18 April 2024

Broker Support Agent

An exciting opportunity has come up with a leading insurance company who are looking for a Broker Support Agent to join their team. As a Broker Support Agent you will be ensuring that you make regular contact with existing and potential new broker customers. The role will involve a high volume of outbound calls to an established network of brokers, as well as offering support to brokers with any inbound queries. You role as a Broker Support Agent will involve making regular contact with existing and potential broker customers whilst building rapport and maintaining relationships.

What You'll Be Doing:

  • Overseeing a group of established brokers and working closely with the Sales Manager
  • Support the growth of this group of brokers
  • Execute outbound priority calls
  • Address any inquiries regarding commissions or rewards.
  • Handle general queries concerning the company's interactions with brokers and policyholders.
  • Identify and pursue opportunities for acquiring new accounts across all regions.
  • Take accountability for managing outbound campaigns.
  • Offer support within the team as necessary, providing coverage when required.

What You'll Bring to the Team:

  • A results orientated mindset
  • Negotiation skills
  • Excellent knowledge of the General Insurance market
  • Experience in the intermediary market
  • Experience of managing relationships with brokers
  • Proven knowledge of Financial Conduct Authority (FCA) regulation
  • Knowledge and understanding of distributor business models, technology and commercial drivers

What You'll Get in Return:

  • Salary up to £26,000
  • Monday- Friday working hours 8.30-17.00
  • Hybrid model- 2 days in the office, 3 days from home
  • 25 Days Holiday + Bank Holidays and your birthday off.
  • Amazing training and development opportunities supported by encouraging team members and managers.
  • A range of discounts you can access via Perk Box, free pizza days!
  • Access to Health and Wellbeing schemes
  • Team events throughout the year, including their own company festival.
  • Great location with free onsite parking, shops and restaurants nearby.

Please get in touch if you would like to know more about this opportunity.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

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