Claims Handler

Newport/Birmingham/ Leeds

Hybrid and flexible working

Yolk recruitment are working with a Top 100 international law firm who are looking to expand their successful personal injury team. We're hunting for bright minds to join this firm on a full-time, permanent basis. You don't need a cape of claims experience or a legal sword to apply. What's your superpower? Extraordinary customer service skills that can light up a room! Fear not - whatever the experience, this firm will put you through a legendary training program. This top firm are recognised for recognising your potential for growth and evolution.

What you will be doing as a Claims Handler:

• Provide timely and professional service to clients in managing pre-litigated cases within the motor department.
• Negotiate claims related to liability and damages within specified limits for pre-litigation cases.
• Serve as a knowledgeable point of contact for clients, demonstrating expertise aligned with your experience.
• Enhance your technical knowledge through training and relevant reading materials.
• Ensure strategies align with case values and remain informed about the firm's plans.
• Adhere to internal and external service level agreements, following data security protocols.
• Maintain accurate management information records.
• Achieve individual financial targets based on work type, charging basis, and experience.

What experience do you need as a Claims Handler:

• Prior customer service experience
• Proficiency in Microsoft Excel and Word.
• Strong organisational skills, including prioritisation and managing caseloads under pressure.
• Analytical ability to review evidence, identify issues, and inconsistencies.
• Balancing legal principles with commercial considerations.
• Strong interpersonal skills for effective teamwork and customer communication.
• Resilience for navigating telephone negotiations and receiving constructive feedback.
• Aptitude for learning and integrating new skills into claims handling capabilities.
• Alignment with the firm's Cultural Principles: Clear, Creative, Determined, and Supportive

This is what you will get in return:

• Hybrid working available.
• Competitive salary and generous benefits package.
• Real opportunity for growth and development.
• Potential for professional funding for further qualification such as Cilex or to qualify as a solicitor.

Are you up to the challenge? Apply now to join a leading international firm with a diverse range of service areas and capabilities. The firm represents a wide range of clients, and the successful candidate will have access to the firm's impressive legal pedigree with top-tier rankings for 37 of its practice areas in Legal 500 UK 2021.

If you are interested in applying or know someone who'd be a great fit for the role, get in touch with Nicole Smith today.

Are you interested in this position?
Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.