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Client Support Advisor

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £22000 per annum

  • Contact:

    Chelsea Campbell

  • Email:

    chelsea.campbell@yolkrecruitment.com

  • Contact phone:

    02921 673 727

  • Job ref:

    CC26JulyCSAAt

  • Published:

    16 days ago

  • Expiry date:

    25 August 2022

  • Start date:

    2022-07-25

Client Support Advisor

Yolk Recruitment are working closely with a successful and dynamic software business based in Cardiff to find a friendly Client Support Advisor to join their team.

They are a leading UK Procurement software provider and have clients across the Public and Private Sector. They are dedicated to supporting their staff in their development and progression within the business and offer qualifications and further training to staff!

What you’ll be doing

This is an excellent opportunity for a dynamic Client Support Advisor to join a personable and supportive software company based in Cardiff. You will work within a small team of Advisors where you will be the first point of contact for any clients that may have a question or query about their software and try to resolve their queries as best as possible. You will also:
  • Communicate with customers via telephone, videocalls and email to solve their questions and queries in a timely manner
  • Form and build excellent relationships with customers by providing a friendly service to all.
  • Keep clients updated on any changes to their software and offer advice when requested.
  • Ensure all systems and databases are kept up to date and accurate.

The experience you’ll bring to the team

As a bright Client Support Executive, you will have previous customer service and administration experience, as well as:
  • Confidence in communicating with people on all levels.
  • Passion for providing excellent customer service to all
  • Exemplary IT skills, including use of Microsoft Office, with a keen eye for detail.
  • Experience in multitasking and working under pressure.
  • The ability to work as part of a team but also be self-motivated to work alone.

And this is what you’ll get in return

As a Customer Support Executive, you will receive a salary up to £22,000 + opportunity for annual bonus, alongside:
  • 22 Days Holiday + Bank Holidays (Increasing to 25 Days after 1 year)
  • Monday – Friday hours, with no weekend work
  • Hybrid working, and an excellent city centre based office with fantastic public transport links
  • Great opportunities for growth and development within the business
  • A supportive team to work with every day

Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions, then please contact Chelsea Campbell on 02921 673727

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’