​We have an exciting new opportunity! We are looking for Collections Agent for one of our new clients. The role will identify solutions for customers with bounce back loans. You will have excellent listening abilities and be able to explain things clearly with an empathetic approach, tailoring each contact to the individual customer needs.

This is what you’ll be doing

• You will speak with customers and businesses that may be experiencing financial difficulties or are vulnerable, who need our support

• You will be able to review each case to understand or customer’s overall situation to help agree the right action plan for them and for the bank

• Liaise with customers and other areas of the business to obtain information and supporting documentation.

The experience you’ll bring to the team

• Ability to work and deliver in a fast paced environment

• Strong team player with a positive attitude

• It is preferable, but not essential, to have some experience in financial services, lending, or collections

• Experience of working in a customer focused environment supporting complex queries

What you’ll get in return

• 33 days holiday (including public hols). You’ll also get your birthday on us

• Salary from £20,000 - £26,000

• Private Medical Insurance with VitalityHealth

• Contributory pension scheme

• Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership

Are you up for the challenge?

If you believe that you have the skills and experience for this role - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.