02921 673 762
about 1 month ago
We have an exciting new opportunity! We are looking for Collections Agent for one of our new clients. The role will identify solutions for customers with bounce back loans. You will have excellent listening abilities and be able to explain things clearly with an empathetic approach, tailoring each contact to the individual customer needs.
This is what you’ll be doing
You will speak with customers and businesses that may be experiencing financial difficulties or are vulnerable, who need our support
You will be able to review each case to understand or customer’s overall situation to help agree the right action plan for them and for the bank
Liaise with customers and other areas of the business to obtain information and supporting documentation.
The experience you’ll bring to the team
Ability to work and deliver in a fast paced environment
Strong team player with a positive attitude
It is preferable, but not essential, to have some experience in financial services, lending, or collections
Experience of working in a customer focused environment supporting complex queries
What you’ll get in return
33 days holiday (including public hols). You’ll also get your birthday on us
Salary from £20,000 - £26,000
Private Medical Insurance with VitalityHealth
Contributory pension scheme
Discounts on cinema tickets, restaurants, shopping and train tickets via a Perkbox membership
Are you up for the challenge?
If you believe that you have the skills and experience for this role - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.
Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.