Up to £32000 DOE
about 1 month ago
Are you an experienced Team Leader within financial services? Do you have knowledge of collections and banking? Do you want to join a dynamic business with amazing benefits? Then we are looking to speak to you.
This is what you’ll be doing
This is a fantastic opportunity for a Team Leader to join a dynamic financial services company based in the heart of Cardiff offering a competitive salary. This role will manage a team of collections agents where you will be expected to build strong relationships with key business stakeholders.
Manage a team of collections agents and monitor their performance
Oversee any complex cases and take the necessary actions in regard to overdue payments
Report on collection activity and the status each individual case
Manage team rotas and shifts
Provide training to team members on company processes and procedures
To make sure regulations and standards are being met by undertaking quality assurance and providing feedback to team members when necessary
Build strong working relationships with internal and external stakeholders
Implement and improve current/ future processes
Injecting new ideas to an innovative, forward thinking team
The experience you’ll bring to the team
Team management experience
Experience in the financial services industry, lending, or collections
Excellent interpersonal and relationship building skills
Highly organised with the ability to hit deadliness
And this is what you’ll get in return
Remote working – must visit office 1-2 times a week
25 days holiday (plus 8 bank holidays)
Private Medical Insurance
Discounts on restaurants, shopping and train tickets
Gym membership options and many more!
Are you up to the challenge?
If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jessica Harmer