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Collections Team Leader

Collections Team Leader

  • Location


  • Sector:

    Finance & Accountancy

  • Job type:


  • Salary:

    Up to £32000 DOE

  • Contact:

    Jessica Harmer

  • Email:

  • Contact phone:


  • Published:

    about 1 month ago

  • Expiry date:


  • Consultant:


Team Leader

Are you an experienced Team Leader within financial services? Do you have knowledge of collections and banking? Do you want to join a dynamic business with amazing benefits? Then we are looking to speak to you.

This is what you’ll be doing

This is a fantastic opportunity for a Team Leader to join a dynamic financial services company based in the heart of Cardiff offering a competitive salary. This role will manage a team of collections agents where you will be expected to build strong relationships with key business stakeholders.

  • Manage a team of collections agents and monitor their performance

  • Oversee any complex cases and take the necessary actions in regard to overdue payments

  • Report on collection activity and the status each individual case

  • Manage team rotas and shifts

  • Provide training to team members on company processes and procedures

  • To make sure regulations and standards are being met by undertaking quality assurance and providing feedback to team members when necessary

  • Build strong working relationships with internal and external stakeholders

  • Implement and improve current/ future processes

  • Injecting new ideas to an innovative, forward thinking team

The experience you’ll bring to the team

  • Team management experience

  • Experience in the financial services industry, lending, or collections

  • Excellent interpersonal and relationship building skills

  • Highly organised with the ability to hit deadliness

And this is what you’ll get in return

Remote working – must visit office 1-2 times a week
25 days holiday (plus 8 bank holidays) 
Flexible working
Private Medical Insurance
Discounts on restaurants, shopping and train tickets 
Gym membership options and many more!

Are you up to the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jessica Harmer

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at’