Complaints Administrator

​We are working with a housing association who are looking for a Complaints Administrator to join their team on an initial 3 month contract. The role will be part of a team that provides support to the Customer Experience team, specifically focusing on complaints and compliments.

This is what you’ll be doing

• Process data and information to ensure that customer complaints are acknowledged and closed within a timely manner.

• Identify and escalate issues and risks where appropriate.

• Monitoring the complaints inbox and escalating when necessary

• Responding to any ‘standard’ queries

• Updating the internal spreadsheets

The experience you’ll bring to the team as Complaints Administrator

• Positive and proactive manner to work

• Great communication skills

• Ideally have experience within a complaints or customer service administration

• Experience in maintaining or working with excel and databases

What you’ll get in return

• Salary per hour of £10.75

• Remote working

• Good development

Are you up for the challenge?

If you believe that you have the skills and experience for this role as a complaints administrator - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.