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Complaints/Compliance Officer

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  • Location:

    Swansea

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £26000 per annum

  • Contact:

    Chloe Thomas

  • Email:

    Chloe.Thomas@yolkrecruitment.com

  • Job ref:

    BBBH35009

  • Published:

    about 1 month ago

  • Expiry date:

    16 March 2024

Complaints/Compliance Officer

A great opportunity for a Complaints/Compliance Officer to join a fast growing, dynamic and innovative organisation, that are committed to continuing growth and development within their organisation. As the Complaints/Compliance Officer you will provide excellent claims service whilst resolving complaints and negotiation of claims settlements.

As a Complaints/Compliance officer you will be responsible for:

  • Actively managing complaints effectively within specified timescales and in accordance with complaint handling procedures.
  • Daily review of new complaints, ensuring distribution to the team and handling within company policy, aligning with expertise and authority levels of staff.
  • Ensuring compliance with Lloyds and FCA regulations.
  • Cultivating a culture of communication and staff involvement.
  • Investigating the root causes of complaints and identifying trends, proposing recommendations for system improvements or training requirements.

If you are a Complaints/Compliance Officer that has:

  • Awareness of and adherence to all Compliance matters, such as Disability Discrimination, Data Protection, Proceeds of Crime, and Risk.
  • Integration of TCF (Treating Customers Fairly) into the organisational culture, consistently promoting it.
  • Representation of the correct values and culture of the group.
  • Support for Health and Safety initiatives by highlighting issues.
  • Commitment to personal development.
  • Provision of relevant MI to managers at all levels, presenting findings where appropriate.

What you'll get in return:

  • 25 Days Holiday
  • Discretionary Bonus Scheme
  • Employee Assistance Programme
  • Annual Benefit Reviews
  • Support with additional qualifications

Please get in touch to book a confidential call to talk through the opportunity in full.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

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