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Contact Centre Team Manager

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  • Location:

    Cardiff

  • Sector:

    Public Sector & Not-for-Profit

  • Contact:

    Katie Phillips

  • Email:

    kphillips@yolkrecruitment.com

  • Contact phone:

    02921 673 762

  • Published:

    15 days ago

  • Expiry date:

    11 February 2021

We are working with a large Welsh public sector organisation who are looking for a Contact Centre Team manager to manage functional service delivery for a specific team within a designated area of the Company, ensuring that services are delivered in accordance with the company’s strategic objectives and business plan. 

This is what you’ll be doing

  • An effective leader, with the skills to motivate and empower their team to achieve and maintain a high-performance culture.

  • A demonstrable understanding and track record in client service delivery of careers information, advice and guidance.

  • An understanding of digital transformation.

  • An effective approach to managing people, demonstrating an appropriate balance between empowerment, support and assertiveness, sharing knowledge and supporting the development of team members.

  • The ability to contribute effectively and assertively as a member of the management team.

The experience you’ll bring to the team

  • Ideally from a quality and performance background.

  • Ability to apply analytical thinking to existing and new systems to maximise efficiency and empower end users.

  • Have an understanding of commercial matters, including costs, budgeting, markets and new business opportunities.

  • Proven ability to build and sustain collaborative relationships with partners, stakeholders and multi-agency partnerships.

What you’ll get in return

  • Salary of between £37,000 and £40,000

  • Great development opportunity.

  • 25-day annual leave

  • Flexi working/WFH

Are you up for the challenge?

If you believe that you have the skills and experience for this role - please get in touch. We also offer referral scheme for any candidates whose details have been passed to us that we successfully place. If you have any further questions then please contact Katie Phillips at Yolk Recruitment.

Please note, whilst we do our best to contact all candidates, due to the high number of applicant we receive we cannot guarantee this for every role. IF you gave not heard from us within 7 days of applying -then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.