Customer Relationship Manager

A software-based company is looking for a Customer Relationship Manager to join their growing team. They are looking for an experienced CRM who is able to continue existing relationships. They are looking to pay up to £24,000 for the right person.

This is what you’ll be doing

As part of a team, you will manage a number of clients by ensuring they are getting the most out of the services they provide. You will be:

• Liaising and working in partnership with the client and be their main contacts for their account
• Work with the client to enhance their contract maximising on the services they require
• Build a relationship with product partners to maximise opportunities to introduce products to the audience
• Work with internal departments to shape content and output that is available to clients to maximise engagement
• Expand the commercial footprint
• Take full responsibility for the contract management of the client and work with the account owner to deliver a higher margin throughout the contract period and renewal.
• Feature heavily in the successful launch of a new client scheme after the initial contract signature stage to build and launch a platform and benefits package to the client’s audience.
• Create and present reports to the Sales Director and Senior Leadership Team on the book of clients and success.

The experience you’ll bring to the team

• At least four years of proven Customer Relationship Management/Account Management experience.
• Ability to think outside of the box and approach client requests pragmatically
• A positive, outgoing and enthusiastic approach to client relationships and creating new business
• Good numeracy skills and with an eye for detail when dealing with commercials and contracts
• Strong communication and relationship-building skills, comfortable dealing with all levels within an organisation

And this is what you’ll get in return

Up to £24000 + benefits

Monday to Friday 9-5

Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Emma Harries on 02921 673734

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