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Customer Relationship Specialist

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  • Location:

    Pontypool

  • Sector:

    Sales & Marketing

  • Job type:

    Permanent

  • Salary:

    £40,000 + commission OTE £60K

  • Contact:

    Matthew Ryan

  • Email:

    mryan@yolkrecruitment.com

  • Published:

    26 days ago

  • Expiry date:

    11 May 2020

  • Start date:

    ASAP

Customer Reltionship Specialist

Are you experienced in building new working relationships? Do you have the ability to display empathy but still get the deal closed? If so this could be the perfect role for you!

This is what you'll be doing

Our client provides care, support and advice for elderly and vulnerable adults across England and Wales. They provide a range of products, services and choices for our customers and their family members. They also support their customers to maintain their independence in their own home with Domiciliary care and Live in Care.

They work in partnership with NHS Trusts, Local Health Boards, Clinical Commissioning Groups, Local Authorities and other Statutory and Voluntary Organisations ensuring pathways are integrated. They are an approved supplier with NHS Shared Business Services for both Patient Discharge Services and Third Party Brokerage. They are looking for someone to join the team andf develop and grow services, existing and new business as well as playing an active role working with the Sales Manager to develop and assist in launching the new service to the market. 

Responsibilities 

  • Start on existing business – Increase call volumes and referrals across all regions
  • Recruit Business Development Executives/Relationship Officers to be based in head office  
  • Identify new business opportunities internally and externally  
  • Opportunities where investment is required you will work closely with Finance and Operations 
  • Develop Business Cases which are robust and evidenced based  
  • Improve growth from enquiry to sales for the CHIP and MCMH services  
  • Identifying decision makers – getting through “gatekeepers”  
  • Produce list of key working relationships   
  • Internally – Registered Manager  
  • Externally – stay close to existing customers to keep up to date with changing situations 
  • Highlight  potential partnerships – In some cases this can be with other private care providers, foundation trusts, charities 
  • Identify upcoming procurement opportunities – link in all tender portals 

The experience you'll bring to the team

  • Ideally some knowledge of Health & Social care – Or working with NHS Partners
  • A proven track record of delivering results & sales in a similar environment
  • Proven experience of hitting & exceeding targets in a Business Development role
  • Ability to deal with an ever fluctuating workload
  • excellent communication skills, good planning and organisational skills, sales drive, budget management, negotiating skills
  • actively participate in the growth and development of the business, through various marketing exercises and work within agreed budgets to ensure profitability of the business
  • You will also need a sound understanding of good care principles and regulations, the ability to build and maintain working relations internally and externally with health professionals, local authorities and all other external stakeholders
  • Cultivate and network and build good leads that can develop into potential business working closely with the operational team
  • Increase referral rates in conjunction with the Customer Care Manager by liaising with relevant local authorities and CCG’s/NHS Trusts making them aware of the existing services in the area
  • Excellent writing ability to assist in the preparation of tender responses
And this is what you'll get in return
 
  • £40,000 starting salary + commission OTE £60,000
  • Flexible working policy
  • Progression opportunities
  • Free onsite parking
  • Onsite Nursery and Gym discounts
Are you what we're looking for? Please get in touch today with sales specialist recruiter, Matthew Ryan on 02921 673727 or mryan@yolkrecruitment.com

Please apply with a CV and a cover letter outlining why you’re perfect for the role. We also have a referral scheme so if you know of someone who would be great for the role please get in touch.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities