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Customer Renewals Agent

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Salary:

    £20,000 + bonus

  • Contact:

    Emma Harries

  • Email:

    eharries@yolkrecruitment.com

  • Published:

    14 days ago

  • Expiry date:

    12 March 2020

Customer Renewals Agent
Are you passionate about customer service? Looking to work for a Sunday Times Top 100 company? Then apply today as this company are looking to move quickly on getting the right candidate in.
This is what you’ll be doing

Joining the customer service department, you will be joining a dedicated customer support team helping customers.

  • Handle inbound calls from clients looking to obtain quotes or make amendments to their policy
  • Speak to existing clients to update them of their renewal price
  • Liaise with insurers and internal underwriters to ensure that all referrals are dealt with
  • Maintain close relationships with company introducers
  • Provide clients with a fully compliant household, let property and income protection quotes
  • Retain clients with their renewals
  • Fully document the actions carried out on all policies
  • Use internal finance systems in order to discuss any issues with direct debit
  • Deal with non-standard enquiries
The experience you’ll bring to the team
  • Strong customer focused attitude
  • Excellent written skills and computer literate
  • Experience of working within a team
  • Experience within financial services is desirable
And this is what you’ll get in return

Up to £20,000 + bonus (up to £4,000)

Monday to Friday 9-5

Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Emma Harries on 02921 673734

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’