Customer Service
Location: Remote
Salary: £25,000 per annum
Job Type: Permanent, Full Time

Yolk Recruitment is working with a fast-growing B2B conference and events business that delivers high-quality conferences, roundtables and networking events focused on industry collaboration and knowledge sharing. Their flagship event brings together leaders and experts from across the supply chain sector.

We're now looking for an experienced and proactive Customer Service professional to join their close-knit, remote team. You'll support a wide range of admin, event coordination, and customer service tasks - with plenty of variety and the chance to make a real impact.

What you'll be doing:

Customer and Admin Support

• Respond to and manage email inboxes on behalf of the team, ensuring important messages are prioritised and followed up.
• Handle phone enquiries from speakers, sponsors and delegates.
• Proofread and edit marketing materials.
• Update stakeholders and manage communications across channels.

Content and Social Media

• Oversee and support the creation of content for company social media accounts.
• Ensure regular posting and accuracy of all content.
• Use Canva and Adobe tools to edit and update social media graphics where needed.

Event Coordination

• Assist in planning and delivering high-profile conferences and events.
• Liaise with attendees, manage materials, and ensure everything runs smoothly.
• Support with delegate acquisition and ensure sponsors are looked after before, during and after events.

Office and Operations

• Maintain internal files and documents.
• Prepare reports, presentations, onboarding guides and training materials.
• Manage CRM data, keeping contact lists up to date and sourcing relevant new leads.
• Support the wider team with scheduling, calls, and chatbot enquiries.
• Coordinate with suppliers and service providers as needed.

What you'll need:

• Proven experience in a similar admin or customer support role.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to multitask.
• Comfortable using Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with CRM tools (e.g. HubSpot) and task platforms like Asana or Monday.com.
• Confident working independently in a fully remote setup.
• Experience in events or conferences would be a bonus.
• Canva and Adobe skills for basic content editing are desirable.

What you'll get in return:

• £25,000 annual salary
• 25 days annual leave, plus one extra day for each year of service
• Remote working with flexibility
• Employee referral bonus scheme
• Regular company socials
• A chance to grow with the business as it scales