Customer Service Administrator

Customer Service Administrator

  • Location


  • Sector:

    Office Support & HR

  • Job type:


  • Salary:

    up to £22,000

  • Contact:

    Emma Harries

  • Email:


  • Published:

    over 1 year ago

  • Expiry date:


  • Consultant:


Customer Service Administrator
Do you have account management experience? Can manage customer accounts and input orders? Can get to Blackwood then apply today?
This is what you’ll be doing

Provide a consistently professional service by liaising between customers and internal departments to make sure the customers journey is adhered to.

  • Ensure accurate management of high profile customers
  • Respond effectively and efficiently to customer requirements either by e-mail or telephone following the requested customer guidelines
  • Resolve issues to satisfy customer requirements and ensure prompt payment
  • Provide quotations and timings when requested
  • Ability to liaise with internal departments at all levels ensuring information is shared in a professional manner
  • Prepare weekly/monthly reports within deadlines
  • Acknowledge and record all complaints in required format
  • Expedite customer orders in a professional manner
  • Advise of any potential delivery issues in advance of arrival with the customer
The experience you’ll bring to the team
  • At least ones years’ experience gained in customer service in a manufacturing environment
  • Able to operate & take decisions independently/ enjoys autonomy
  • A formal qualification in appropriate subject e.g. Business Studies, Marketing
  • Working within a manufacturing environment desirable
  • Able to deal with high profile customers

And this is what you’ll get in return

An excellent salary of up to £22,000 depending on experience with excellent career progression opportunities.

Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Emma Harries on 02921 673734

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