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Customer Service Advisor

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £21935.00 per annum

  • Contact:

    Chloe Thomas

  • Email:

    Chloe.Thomas@yolkrecruitment.com

  • Job ref:

    BBBH34956

  • Published:

    about 1 month ago

  • Expiry date:

    27 March 2024

Customer Service Advisor

An award winning financial institution are growing their Customer Service Team and looking for an Advisor to join thier leading company based in Cardiff to develop their career within Finance. If you are a Customer Service Advisor looking for a great career opportunity and to join a business that offer a range of financial services pathways such as Underwriting and Fraud Prevention to Specialist Customer Support and Account Management this role may be for you. Your role as a Customer Service Advisor will be based within the contact centre and you will be a a key individual to the team providing excellent customer service.

What you'll be doing

You will be helping customers via telephone calls and emails regarding their accounts, always being polite and helpful.

It's important to be professional, quick to respond, and find solutions to their problems.

Keep an eye out for potential vulnerable customers, fraudulent customers or those who are having a bad experience and help in any way you can.

Ensure all systems and databases are kept up to date and accurate.

What experience will you bring to the team

Experience of working with customers.

A passion for customer service and a proactive attitude.

Experience of working of supporting customers via telephone (ideally from financial/ insurance sector)

A general understanding of Data Protection and keeping customer details safe.

And this is what you'll receive in return

Annual bonus scheme

Life Assurance

25 Days Holiday + Bank Holidays and additionally your birthday off!

A wide range of flexible benefits from Private Health care to Cycle2Work

Matched Pension contributions

Amazing training and development opportunities supported by encouraging team members and managers.

Free on site parking

A Credit Check will be completed by the Client to proceed due to being within a regulated environment.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

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