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Customer Service Advisor

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £23000.00 - £28000.00 per annum

  • Contact:

    Chloe Thomas

  • Email:

    Chloe.Thomas@yolkrecruitment.com

  • Job ref:

    BBBH35808

  • Published:

    6 days ago

  • Expiry date:

    13 June 2024

  • Start date:

    3/06/2024

Customer Service Advisor

A leading insurance company based in the centre are Cardiff are ranked highly within the UK and looking for a Customer Service Advisor to join their team. They are insurance specialists and are one of the UK's most trusted insurance providers who have won market leading awards. You will work within a busy and energetic team whereby you will answer calls from customers in relation to their accounts and subscriptions and to ensure to help anyone get the insurance they want and need.

There are multiple start dates and a complusory training period, where you will have to be avaliable for. The next start date is 3rd of June with the following start date beginning of July, you must have full right to work in the UK with no time restrictions, please carry on reading if you are still interested.

What you'll be doing?

This is an excellent opportunity for an experienced Customer Service Advisor to join a supportive and growing insurance company.

  • Communicate with customers via inbound phone calls to solve their questions and queries about their memberships and accounts
  • Build relationships with customers by listening to their needs and supporting them with the products and services that suit them
  • Contact customers to discuss their accounts, questions and queries through outbound calls
  • Identify opportunities for upselling certain packages and products that are suitable and relevant to the customer and take the required payments

What you'll bring to the team?

As Customer Service Advisor, you will have experience working within a telephone based role and will be passionate about providing excellent customer service to all customers and members as well as:

  • Excellent communication and listening skills, with people on all levels
  • A keen eye for detail and able to work under pressure
  • Excellent IT skills, including Microsoft Office

What you'll get in return?

As a Customer Service Advisor, you will receive a salary between £23,000 - £28,000 depending upon experience, alongside:

  • Opportunity for Hybrid working after probation
  • Excellent training and development opportunities within the business, supported by encouraging team members and managers.
  • Health Cash Plan, 24/7 EAP, Perkbox Benefits and regular social activities and plans

Please get in touch to find out more about the role and the client.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

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