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Customer Service Advisor

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £18000

  • Contact:

    Emma Harries

  • Email:

    eharries@yolkrecruitment.com

  • Contact phone:

    02921 673734

  • Published:

    15 days ago

  • Expiry date:

    16 November 2020

Customer Service
Advisor

A Sunday times top 100 company to work for are looking for a Customer Service Advisor to join their expanding team. They are looking for someone with previous experience who can fit within their team.

This is what you’ll be doing

As a Customer Service agent, you will perform a pivotal role in delivering service excellence to all internal and external customers. You will support the Customer Service Management Team by performing all administrative tasks, including inbound/outbound calls, online direct messaging and all types of administrative and support requests.

  • Administer all inbound requests received from internal and external customers taking by calls, and online messages

  • Process all inbox and postal administration queries, transact request and manage correspondence

  • Be an expert in queries to do with household insurance, let policies and direct debt management

  • Process all administration work in line with internal processes and procedures, ensuring that everything is accurate and compliant following FCA guidelines

  • Assist the team manager in delivery of SLA’s by carrying out an appropriate share of the day to day tasks Build excellent relationships with all levels of staff throughout the business

The experience you’ll bring to the team

·       Experience within insurance is essential

·       Previous experience within a similar role would be advantageous

·       Excellent problem solving skills and ability to analyse information.

·       Excellent telephone manner

And this is what you’ll get in return

Up to £18,000 + bonus

Monday to Friday 9-5

Work from home initially

Are you up to the challenge?

If you believe that you have the skills and experience for the role – then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place.  If you have any further questions then please contact Emma Harries on 02921 673734

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’