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Customer Service Advisor- Hybrid

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  • Location:

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £19000 - £21000 per annum + Hybrid, Yearly Salary reviews and Bonus

  • Contact:

    Charlotte Singleton

  • Email:

    Charlotte.Singleton@yolkrecruitment.com

  • Job ref:

    BBBH30052_1668789057

  • Published:

    9 days ago

  • Expiry date:

    18 December 2022

Customer Service Advisor

Yolk Recruitment are working closely with a leading financial services company based in Cardiff, to find a friendly and driven Customer Service Advisor to join their support team.

What you'll be doing:

This is an excellent opportunity for an someone wanting to start their customer service career. You will work within a small team of Customer Service Advisors where you will answer calls from customers in relation to their accounts and current applications. You will also:

  • Communicate with customers via telephone and email to solve their questions and queries in a timely manner
  • Providing a friendly and helpful approach to customers
  • Keep customers update on their applications and offer advice when requested.
  • Keep an eye out for potential vulnerable customers, fraudulent customers or those who are having a bad experience and help in any way you can.
  • Ensure all systems and databases are kept up to date and accurate.
  • Full training will be provided


What you'll bring to the team?

As a fantastic and experienced customer service advisor, you will be:

  • Passionate about providing excellent customer service to all customers.
  • Ideally experience of working with customers ie retail/hospitality, full training is provided
  • Excellent communication skills
  • Friendly and supportive to both other team members and customers.
  • Ability to pass a credit check.

And this is what you'll get in return?

By being a customer service advisor, you will receive:

  • Salary up to £21,000 DOE and great team incentives including vouchers
  • Mon- Fri, 9-5pm with no weekend working
  • 25 Days Holiday + Bank Holidays and your birthday off!
  • Amazing training and development opportunities supported by encouraging team members and managers.
  • Health and Wellbeing schemes- wellbeing meetings weekly
  • Additional benefits once pass probation; cycle to work, dental cover, travel insurance and plenty more!
  • Great location with free onsite parking