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Customer Service Advisor - Welsh Speaking

Customer Service Advisor - Welsh Speaking

  • Location

    Newport

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    17500

  • Contact:

    Libby Crofts-Coles

  • Email:

    lcroftscoles@yolkrecruitment.com

  • Published:

    about 2 months ago

  • Expiry date:

    2020-03-21

  • Consultant:

    #

We are working with a large financial corporation who are looking for new Welsh Speaking Customer Service Advisors to add to their growing team. The successful candidate will have a ‘can do’ attitude, motivate others and work to tight deadlines. Welsh Speaking is essential 

This is what you’ll be doing

·Input data into centralised company systems.

·Carries out standard customer service activities and responds to a range of customer enquiries whilst following established practices and procedures.

·Supports development of personal capabilities by pursuing existing formal and informal training opportunities.

·Inbound communication with visitors and telephone callers by responding to various requests for information and referring non-routine matters to colleagues.

·Work according to an assigned schedule.

 

The experience you’ll bring to the team

·Fluent Welsh Speaker

·Works within current standard compliance processes, systems, and procedures, and reports simple non-compliance issues.

·Has 1 year minimum Customer Service telephony experience

·Ideally from an FCA regulated background
 

What you’ll get in return

·£17,500 starting salary 

·Great company benefits

·City Centre location with fantastic transport links

 

Are you up for the challenge?

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Libby Crofts-Coles at Yolk Recruitment on 02921 673 712

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*