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Customer Service Advisor

Customer Service Advisor

  • Location

    Cardiff

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    £16,000 - £17,000

  • Contact:

    Jodi Nation

  • Email:

    jnation@yolkrecruitment.com

  • Job ref:

    JN0004

  • Published:

    8 months ago

  • Expiry date:

    2019-02-20

  • Start date:

    ASAP

Customer Service Advisor
Are you a confident Claims Handler with inbound and outbound call experience? Are you interested in an exciting new challenge to join a growing client based in the heart of Cardiff City Centre? Our client are looking for a self-motivated and driven Claims Handler / Customer Service Advisor to be part of their fantastic team and are planning to interview immediately!

This is what you’ll be doing

As Claims Handler you will play an integral part in the business offering support and sensitivity to all clients whilst providing excellent customer service.

You will -

  • Be the first point of contact for all inbound calls relating to new claim queries coming into the business.

  • Successfully fact find for all details of client’s Personal Injury or Road Traffic Accident with sensitivity and sympathy.

  • Make outbound calls to clients to follow up on claim progression, to chase for documentation and to keep them updated on the process.

  • Liaising with internal departments in relation to open cases.

The experience you’ll bring to the team

  • Proven ability to work to targets and KPI’s.

  • Highly effective written and verbal communication skills.

  • A target driven and motivated attitude to work.

  • Experiences of case management for RTA claims, either pre-litigation or litigation would be desirable.

And this is what you’ll get in return

  • £16,000 to £17,000 basic salary (dependent on experience)

  • Ongoing training and professional development

  • City Centre location with a short walk to Train and Bus routes

  • A professional, fun, flexible and engaging working environment

Are you up to the challenge?

If you believe that you have the skills and experience for the role, then please get in touch.  We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Jodi Nation at Yolk Recruitment on 02921 673712 / 07719 337157.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com