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Customer Service Advisors

Customer Service Advisors

  • Location

    Cardiff

  • Sector:

    Public Sector & Not-for-Profit

  • Job type:

    Permanent

  • Salary:

    £19178 per annum

  • Contact:

    Nikki Fisher

  • Email:

    nfisher@yolkrecruitment.com

  • Contact phone:

    02921 673 757

  • Job ref:

    BH-27406

  • Published:

    7 months ago

  • Expiry date:

    2022-02-06

  • Start date:

    2022-01-07

  • Liquid error: internal
Customer Advisor

 
Have you got a passion for problem solving?  Are you committed to excellent customer service? Now more than ever resolving problems and getting the best resolution is so important.  We are looking for excellent communicators and problem solvers to join our Customer Hub
 

What you’ll be doing as a Customer Advisor

 
Resolving all queries on topics such as billing queries or any clean or waste incidents with exceptional communication across different contact channels.  The role is demanding and rewarding in equal measure and will suit those who have a genuine passion for helping people. This will include:

Be the first touch point on for our customers, demonstrating a positivity and a passion for solving customer issues.
  • Consistently listen, question and probe to resolve the customer’s account, query, or complaint.
  • Building rapport to understand our customers’ needs, identifying vulnerability, and negotiating the best way forward. 
  • Display and demonstrate the company values to help us achieve our company vision on a regular basis.
  • Supporting customers and colleagues through effective communication and teamwork.
  • Aiding the development of enhanced system and processes; contributing to their improvement.
  • Understanding and mastering the power of language, tone, and empathy.
  • Educating our customers on the most appropriate information for them such as water efficiency, social tariffs, or the consequences of non-payment.
  • Demonstrating a ‘one-touch’ and right-first-time approach to help each customer as quickly and appropriately as possible.
 

Here’s What You’ll Get in Return

The successful Customer Advisor will receive the following:

As well as a salary of £19 178 you will also get:

  • Tailored training course to give you the knowledge you’ll need
  • Variable pay schemes
  • Enhanced employer pension contributions
  • Reduction on gym memberships and high street shopping
  • Cycle to work scheme
  • Car-leasing scheme
  • Health CashBack scheme
  • An employee assistance programme for employees and their immediate family
Think this one’s for you

If you think this Customer Advisor role is for you then apply online to Nikki Fisher at Yolk Recruitment