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Customer Service Agent

Customer Service Agent

  • Location

    Caerphilly

  • Sector:

    Office Support & HR

  • Job type:

    Permanent

  • Salary:

    Up to £25000.00 per annum

  • Contact:

    Chloe Thomas

  • Email:

    Chloe.Thomas@yolkrecruitment.com

  • Job ref:

    BBBH35671

  • Published:

    about 1 month ago

  • Expiry date:

    2024-04-23

  • Consultant:

    ConsultantDrop

Customer Service Advisor

Are you passionate Customer Service Advisor who loves providing exceptional customer care and building lasting relationships? Do you thrive in a fast-paced environment where attention to detail and effective communication are key? If so, you may want to take a look at this role!

Yolk Recruitment are collaborating with a dynamic company dedicated to delivering excellent customer service and maintaining strong relationships with their clients. As a Customer Service Representative, individuals will play a vital role in ensuring customers receive the support they need and deserve.

Role Overview:

As a Customer Service Representative, you will be responsible for providing reliable and positive telephone support to valued customers. Handling incoming sales orders and enquiries with efficiency and accuracy is essential, ensuring all details are promptly entered into the ERP system. A calm and courteous manner, even under pressure, will be essential in resolving customer queries and complaints to their utmost satisfaction.

Key Responsibilities:

  • Providing excellent telephone and email support to customers, maintaining a positive and professional demeanour at all times.
  • Processing incoming sales orders and enquiries accurately and in a timely manner.
  • Building and nurturing customer relationships, addressing discrepancies, and resolving issues to ensure customer satisfaction.
  • Tracking and monitoring order progress, liaising with internal teams as necessary.
  • Utilising CRM systems effectively, keeping records updated and accurate.
  • Identifying upselling opportunities and promoting additional products or services where possible.
  • Collaborating with various departments, including Sales, Warehouse, Purchasing, and Accounts, to address customer needs and inquiries.
  • Undertaking administrative tasks to support the team, including handling consignment stocks and providing customer statements.

About You:

  • Demonstrable experience in customer service, preferably in a business-to-business environment.
  • Strong communication skills, both verbal and written, with a positive telephone manner.
  • Proficiency in Microsoft Office Suite (Excel, Outlook) and other web-based platforms.
  • Attention to detail and accuracy in data entry.
  • Ability to remain calm and courteous under pressure.
  • Proactive attitude, with a focus on problem-solving and delivering exceptional service.
  • Team player with the ability to collaborate effectively with colleagues across departments.

What You'll Get in Return:

  • Opportunity for growth and development in a supportive team environment.
  • Competitive salary and benefits package.
  • Be part of a company committed to excellence in customer service and employee satisfaction.

Apply now to see a full JD and have a conversation about this Customer Service Representative Role.

*Must have Full Right to Work in the UK*

olk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.

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