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Customer Service Agent

Customer Service Agent

  • Location

    Cardiff

  • Sector:

    Office Support & HR

  • Salary:

    £18,000 + bonus

  • Contact:

    Emma Harries

  • Email:

    eharries@yolkrecruitment.com

  • Published:

    8 months ago

  • Expiry date:

    2020-03-12

  • Consultant:

    #

Customer Service Agent
A growing organisation are looking Customer Service Agent to join their company. They are looking for someone to be point of contact for all customers. You will be maintaining customer relationships, and answering all queries. They are offering a salary of up to £18,000 + bonus. If this would be something of interest please get in touch today.
Responsibilities
  • Respond to large volumes of customer contact by telephone, emails and in writing. Also via the online chat facility.
  • Adhere to FCA and other governing bodies
  • Deliver exceptional customer service at all times
  • Process requests within a giving timescale
  • Follow communication scripts where necessary
  • Identify customer needs and resolve any issues
  • Update customers records on the internal system
  • Create a positive customer experience
  • Educate customers on all products and services the company offers
Experience Required
  • Excellent customer service skills
  • Computer literate
  • Ability to work as part of a team
  • Previous experience within a similar role
How to Apply

If you believe that you have the skills and experience for the role – then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Emma Harries on 02921 673734

‘Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at YolkRecruitment.com’